Multifactor Authentication (MFA) supports re-registering of a new device incase the existing device is damaged or lost or changed by the user.
Prerequisites
To re-register the new device, follow the steps as discussed.
Steps
Go to
Administration > Access Control > Multi-Factor Authentication (MFA).
Click
Re-register Users.
The
Re-register Users window is displayed.
Select the relevant user type and provide the names of the user/s.
Click
Re-register.
The success message is displayed for the successful re-registration. For the next time login, user can view the registration screen to register the new device by scanning the QR code.
NOTE:For any previous user, the existing details are retained, if the device is iphone with the Google authenticator application, after re-registration. However, for any other device with Microsoft authenticator the existing user details are overwritten.
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