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Dell PowerProtect Data Manager Appliance 5.15.0.0 Customer Replaceable Unit (CRU) Procedures Guide for DM5500

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Removing the drive carrier

Prerequisites

  1. Identify the failed drive in the PowerProtect Data Manager Appliance UI.
    CAUTION:In the UI, logical drive position numbering in the appliance starts at 1.1. Physical drive positions start numbering at 0 as shown in the image in step 4. It is important to know that faulted drive alerts in the PowerProtect Data Manager Appliance UI do not contain the physical slot number of the drive, but the logical slot number of the drive. Therefore, in order to replace the correct drive in the appliance, you must make sure the alert text in the UI corresponds to the correct physical slot number as described in the following table. For example, if the UI alert text shows a failed drive for Enclosure=1:Disk=7, this corresponds to a failed drive in physical slot 6.

    Table 1. Mapping of physical slot number to logical slot number for PowerProtect Data Manager Appliance UI alertsThis table describes the mapping between physical and logical slot numbers for PowerProtect Data Manager Appliance UI alerts.
    Physical slot number in drive bay Logical slot number displayed in UI alerts
    0 1
    1 2
    2 3
    3 4
    4 5
    5 6
    6 7
    7 8
    8 9
    9 10
    10 11
    11 12
    12 13
    13 14
    14 15
    15 16
    16 17
    17 18
    18 19
    19 20
    20 21
    21 22
    22 23
    23 24
    1. Check the alerts in the Alerts tab and note down the drive number.
    2. Go to the Infrastructure > Storage > Disks tab and select the failed disk from the list of disks.
    3. Note the physical slot number of the failed disk by clicking the Show Details arrow Show Details arrow icon in the upper right corner of the disk list.
    4. To remove the disk drive, click the blue Remove button.

      The Remove Disk: <drive bay number>.<drive number> dialog appears.

      In the dialog, click Remove.

      This will initiate a data transfer from the failed disk to the remaining disks in the DM5500.

      The disk status will change to Absent or Not Installed.

    5. To make the disk drive easier to locate in the appliance, click the blue Blink LED button.

      The Blinking LED light for Disk: <drive bay number>.<drive number> dialog appears, indicating that the LED light on the front of the drive in the server is blinking.

  2. If you are removing a drive from drive bay 1, remove the front bezel.
  3. If you are removing a drive from drive bay 2, you must open the drive bay.
  4. If you are removing more than one drive, make sure to label each drive with the corresponding drive number and to remove the drives in a top to bottom order.

    Physical drive slots are numbered 0 through 23 in the two drive bays, and there is an imprint at the bottom of each bay denoting the slot number, as shown in the following image.

    This image shows the location of the slot numbering imprints on the DM5500 drive bays.

Steps

  1. Press the release button to open the drive carrier release handle.
  2. Holding the handle, slide the drive carrier out of the drive slot.
    Figure 1. Removing a drive
    This image shows how to remove a drive from the DM5500.

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