PowerProtect Data Manager Appliance 5.15.0.0 Administrator's Guide for DM5500

AutoSupport

AutoSupport gathers information related to this system, including configuration, usage characteristics, performance, and deployment location information. AutoSupport manages remote access and the exchange of system data with Dell Inc. or its subsidiaries. The information that is gathered by AutoSupport is confidential and this data cannot be shared.

Enable AutoSupport, which allows Customer Support engineers to collect data that is related to troubleshooting device and PowerProtect Data Manager software issues. AutoSupport does not collect any personal information. For information about enabling AutoSupport, see Add AutoSupport.

AutoSupport populates two reports—a telemetry report and an alert summary report. AutoSupport collects details about the following objects:

• Alerts
• Asset sources
• AutoSupport
• Cloud Data Recovery
• Cloud Disaster Recovery metrics
• Compliance in the last 24 hours
• DD inventory
• Hardware topology
• Host information
• Integrated storage
• PowerProtect Data Manager Appliance operational inventory
• Protection policies
• Quick-recovery synchronization information
• Storage systems
• System mode
• Time spent on generating reports
• Traffic metrics
• Update summaries
• Usage