Dell EMC OpenManage Mobile Android Version 2.0.20 User’s Guide

Unable to view BLE enabled servers in Android 7.0 adn 7.1.1

Sometimes, on devices running Android version 7.0 or later Quicksync 2 does not detect bluetooth low energy (BLE) enabled servers.

Workaround:

Restart the device and try again.

Unable to add OpenManage Essentials to OpenManage Mobile

If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:

Unable to add iDRAC to OpenManage Mobile

If you are unable to add an iDRAC to OpenManage Mobile, you can try the following workarounds:

Unable to add iDRAC to OpenManage Mobile using iDRAC Quick Sync Read

If you are unable to add an iDRAC to OpenManage Mobile using iDRAC Quick Sync Read, you can try the following workarounds:

Slow data retrieval

There is a delay of several minutes in retrieving data.

Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network.

Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data.

Updated information not displayed in OpenManage Mobile

Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.

Workaround: OpenManage Mobile uses a data cache to improve performance. Tap Refresh on the overflow menu of the screen to update displayed information.

Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of the screen next to the Home button.

Incomplete device information

• The operating system name or hostname is not displayed.

  Workaround: To receive the hostname or operating system name, you might need to install OpenManage Server Administrator (OMSA) on the managed node.

• Incomplete information for devices managed by OpenManage Essentials.

  Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage Essentials User’s Guide.

Unable to register for push notifications

Unable to register for push notifications.

1. Tap .
2. Tap Settings.
3. Tap Notifications.
4. In OpenManage Mobile ensure Allow Notifications is enabled.

Delay in receiving push notifications

• Either alert notification is not received, or there is a delay of several hours in receiving alerts.

  Workarounds:

  • Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving alerts, and it is successfully transmitting the alerts to the Dell Message Forwarding Service. For more information about transmitting alerts from OpenManage Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service.

  • Understand provider limitations: The Dell Message Forwarding Service uses provider notifications services including Google Cloud Messaging. Google imposes a notification limitation on a per device and per application basis. If your alert notifications are more than 100 per day, select a more specific filter to reduce the number of alerts transmitted to your mobile device.

  • Verify phone network connectivity: Push notification requires an internet connection on your phone or a wireless connection (that may not be available in certain areas, such as remote locations and places with poor signal).

    Carriers, internet service providers, and networking equipment may end the connection to Google servers if your mobile device is inactive. Notifications cannot be received until the connection is restored.

• A message is displayed in OpenManage Essentials if it is unable to communicate with a specific device as it is not registered.

  Workaround: If OpenManage Mobile is backed up and restored on to your mobile device, the GCM registration token may need to be refreshed. Go to the Settings screen and tap Refresh to reinstall the GCM token. You must have an internet connection for this request to be successful.

  NOTE: If you refresh the GCM token, edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.

Unable to log in to OpenManage Mobile

NOTE: If application data is deleted or application is reinstalled, you need to add the OpenManage Essentials and iDRAC instances again to OpenManage Mobile.

Unable to retrieve iDRAC data

OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details screen multiple times to retrieve data.

Workaround: Refresh iDRAC Details screen after one minute.

VNC connection failed!

Error message “VNC connection failed!” is displayed when you attempt to launch RDP session for an iDRAC if VNC RDP session is already running or if another active bVNC session is running on a different mobile device for the same iDRAC because iDRAC VNC only supports one connection at a time. You cannot connect to the same iDRAC using any instance of a VNC client, whether from the same mobile device or a different device.

Workaround: Reset the iDRAC to establish the connection.