Dell EMC OpenManage Integration Version 1.2 with ServiceNow Release Notes

What is new

• Support for configuring the scheduled job time duration for inventory, event, server health, SAE plugin case collection, severity based incident creation, event acknowledgment for individual OME connection profile.
• Support for configuring time duration for schedules jobs for SAE case collection for individual SAE connection profile.
• Support for a dashboard which has the summary of devices, health, events or alerts created, incidents created and number of technical support cases.
• Support for Device Event Sync for servers or chassis.
• Support for Orlando, Paris and Quebec ServiceNow.
• Support for component health monitoring for the server.
• Support for server license details.
• Support integration with multiple OpenManage Enterprise SupportAssist Plugin.
• Configuration Management Database (CMDB) Integration:
  • Periodic and on-demand sync of detailed chassis inventory. For example, Chassis Power Supplies, Chassis Fan List, Chassis Raid Controller.
  • Auto create Configuration Items (CI) and CI relationships for chassis and the related chassis components.
  • Use out-of-box cmdb_ci_chassis_server for storing the PowerEdge chassis information.
• Support for PowerEdge chassis: PowerEdge FX2, PowerEdge M1000e, PowerEdge VRTX, PowerEdge MX7000
• Support to upload update set without event management plugin.