You can view or edit the group name and description, contact information, preferred contact method and time, the parts dispatch information of a device group, and add or remove devices from a group.
Updating the contact information for a device group enables SupportAssist to send notifications to the device group contact.
NOTE The device group parts dispatch information overrides the default parts dispatch information that you configured on the
Settings > Contact Information page. If resolving a problem requires replacing a part, the replacement part is shipped with your consent to the device group parts dispatch address (not the default parts dispatch address).
NOTE If the Technical Support staff determines that a part must be replaced in your system to resolve a support case, the replacement part is dispatched with your consent to the provided address.
Steps
From the OpenManage Enterprise menu, click
Devices.
In the left pane, in the
PLUGIN GROUPS section, expand the
SupportAssist category.
Click the three vertical ellipses next to the device group.
From the list, click
Edit SupportAssist Group.
The
Create/Edit SupportAssist Group dialog box is displayed.
On the
General
page, edit the group name and a description for the group, and click
Next.
On the
Group Contact
page, perform the following steps:
Select
Contact Details.
Select the
Primary option and edit the following primary contact details:
NOTE If the primary and secondary contact information is same as the contact details, click
copy contact details.
Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
Select the preferred contact method, preferred contact hours, and time zone.
Optionally, select the
Secondary option and edit the following secondary contact details:
Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
Select the preferred contact method, preferred contact hours, and time zone.
Optionally, on the
Expedited Dispatch (Optional) page, perform the following and click
Next:
If you want Dell EMC to automatically ship the replacement parts for your servers, select I want Dell EMC to expedite dispatch of the replacement parts.
On the
Shipping Details page, enter the primary and secondary shipping contact details, shipping address, and then click
Next.
NOTE If the primary shipping contact details are same as the group contact information, click
copy contact details
On the
Devices page, perform the following steps:
Click
Device(s) Selected.
In the
All Devices dialog box, add or remove devices from the device group, and then click
Add Selected.
To filter the devices, click
Advanced Filters and select or enter data in the filter boxes. You can filter the devices by Health State, Power State, Connection State, Name, IP Address, Service Tag, Model, and Type. To disable the filter, click
Clear All Filters.
To view the devices added to the group, click the
All Selected Devices tab. The number suffixed to the
All Selected Devices <number> tab title indicates the number of devices in the group.
Click
Finish.
Results
The device group is updated based on the devices that you have added or removed.
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