- Notes, cautions, and warnings
- About OpenManage Enterprise SupportAssist
- What is new
- OpenManage Enterprise SupportAssist capabilities available with Dell service contracts
- OpenManage Enterprise SupportAssist support matrix
- Role and scope-based access control in OpenManage Enterprise
- Installing OpenManage Enterprise SupportAssist
- Getting started with OpenManage Enterprise SupportAssist
- Site Health
- Group devices for effective management and monitoring
- OpenManage Enterprise SupportAssist cases
- OpenManage Enterprise SupportAssist device collections
- View collections
- Using SupportAssist to collect and send system information
- Configuring collection settings on OpenManage Enterprise SupportAssist
- Prerequisites for collecting system information
- Enable or disable automatic collection of system information on support case creation
- Enable or disable periodic validation of device inventory
- Enable or disable periodic collection of system information
- Enable or disable collection of identity information
- Filter components of device collections
- Configuring OpenManage Enterprise SupportAssist settings
- Configure proxy server settings
- Enable or disable SupportAssist maintenance mode
- Enable or disable group-level SupportAssist maintenance mode
- Enable or disable device-level SupportAssist maintenance mode
- Collection preferences
- Contact Details
- Configure contact information
- Configure Shipping Details
- Schedule collection and inventory validation
- Configure email notification settings
- OpenManage Enterprise SupportAssist product information
- Disable OpenManage Enterprise SupportAssist
- Uninstall OpenManage Enterprise SupportAssist
- SupportAssist maintenance mode
- Alert policies in OpenManage Enterprise SupportAssist
- Which hardware faults does SupportAssist monitor?
- What happens when a hardware issue is detected by SupportAsist?
- How and where am I notified by OpenManage Enterprise SupportAssist about device alerts?
- What is the response time for resolving my OpenManage Enterprise SupportAssist case?
- What alerts open predictive support cases in advance of hardware failures?
- What if I require assistance for deploying installing OpenManage Enterprise SupportAssist?
- Alert threshold
- First occurrence policies
- Repeat occurrence policies
- Error code appendix
- Accessing support content from the Dell EMC support site
Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide
SupportAssist maintenance mode
The SupportAssist maintenance mode functionality suspends the alert processing and automatic case creation capability of SupportAssist, thereby preventing the creation of unnecessary support cases during an alert storm or a planned maintenance activity. You can also enable the maintenance mode functionality before a planned maintenance activity to temporarily suspend the automatic case creation capability. The following sections provide more information about the maintenance mode functionality:
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