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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Group devices for effective management and monitoring

SupportAssist has two predefined device groups—Maintenance and Staging—that help you in managing the devices that you add. Depending on your requirement, you can also create custom device groups to manage certain devices as a group. For example, you can create device groups that may include devices based on the following:
  • Device type (server or chassis)
  • The individual who manages the devices (Administrator group)
  • Organization or business unit (Marketing, Operations, Finance, and so on)
  • Physical location of the devices (shipping address)
  • Alerting or notification (individuals who must be notified if an issue is detected on certain devices)
After you create a device group, you can:
  • Add or remove devices from the device group
  • Configure the contact information and parts dispatch information for the device group.
  • Edit the device group details or delete the device group
NOTE : Grouping of devices is optional. Device grouping does not have an impact on the monitoring and automatic case creation capabilities of SupportAssist .
NOTE The credentials, contact information, or parts dispatch information configured for a device group will override the default credentials, contact information, and parts dispatch information configured using Settings pages. For example, if you have created a device group and configured the primary contact for the device group, all SupportAssist notifications for issues with any device included in the device group are sent to the primary contact assigned to that device group.

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