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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Enable or disable device-level SupportAssist maintenance mode

About this task

If you have a planned maintenance activity for a specific device and do not want SupportAssist to process alerts from that device, you can place the device in maintenance mode. After the maintenance activity is completed, you can remove device from maintenance mode, enabling SupportAssist to process alerts from the device normally. For more information about SupportAssist maintenance mode, see SupportAssist maintenance mode.

Steps

  1. From the OpenManage Enterprise menu, click Devices.
  2. In the All Devices list, click the device name that you want to place it in SupportAssist Maintenance mode.
  3. On the <device name> page, click SupportAssist > Device Info.
  4. On the Device Info page, click Enable SupportAssist Maintenance.
  5. To place the device in maintenance mode, in the confirmation message displayed, click Yes.
    A banner message is displayed that the device in SupportAssist maintenance mode. To disable the SupportAssist maintenance mode for the device, click Disable in the banner message.

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