Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

SupportAssist has a smart hardware fault monitoring algorithm with thresholds to avoid false positives and duplication of actions. Not all hardware faults have immediate response actions. They are compared to persistent fault threshold values prior to responding with defined actions. Defined response actions include case creation, diagnostic execution, and log attachment.

• On Dell EMC PowerEdge servers, SupportAssist monitors for hardware faults, including memory, disk, power supply, controller, and other component failures.
• On Dell EMC Storage devices such as MD Series, PS Series, and SC Series, SupportAssist can integrate with OpenManage Essentials to monitor faults such as disks, controllers, power supplies, cache batteries, and other component failures.
• On Dell EMC Networking switches previously known as PowerConnect and Force10, SupportAssist can monitor faults such as link failures or rising temperatures.