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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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View collections

The Collections page lists the collections of your devices. To view the collections that are specific for a device, see Manually collect device information from a device. To view the Collections page, from the Plugins menu, select SupportAssist > Collections.

The following options and collection information is displayed on the Collections page.
  • Advanced Filters—To filter the collections, click Advanced Filters in the upper-left corner of the Collections page, and select or enter data in the filter boxes. You can filter collections by collection purpose, collection status, collection type, and filter collections within a specified start and end dates. To remove filter, click Clear All Filters.
  • The Refresh icon—The Refresh icon in the upper-right corner of the Collections page. Click the icon to refresh the collection list displayed.
  • To sort the collection list display data by column name, click any column header. The report refreshes to display the data in an ascending or descending order of the column header you clicked.
  • NAME—The unique name that identifies the collection.
  • COLLECTION DATE—Displays the date and time of the collection.
  • UPLOAD STATUS—Displays the upload status of the collection. The possible statuses are:
    • Not Initiated
    • Not Applicable
    • In Progress
    • Completed
    • Failed
  • COLLECTION STATUS—Displays the status of the collection. The possible statuses are:
    • Initiated
    • In Progress
    • Completed
    • Completed With Warnings
    • Completed Partially
    • Partial
    • Execution Failed
    • Cancel Initiated
    • Cancel In Progress
    • Cancelled
    • Aborted
  • PERCENTAGE COMPLETE—The collection completing status in percentage.
  • COLLECTION PURPOSE—Displays the purpose of the collection.
  • CASE NUMBER—Identifies the case that is associated with this collection.
  • COLLECTION TYPE—Identifies the type of the collection. The possible types are Manual, Periodic, and Alert Based.
  • Detailed collection pane—The detailed collection pane on the right side of the Collections page displays the following data for each collection. To view the detailed information about a collection, click the collection record on the Collections page.
    • Collection name
    • Upload Status
    • Upload Date
    • Lists the Hostname/ IP Address of the devices in the collection.
    • List the Service Tag of the devices in the collection.
    • Collection status of each device in the collection. The possible statuses are:
      • Initiated
      • In Progress
      • Completed
      • Completed With Warnings
      • Completed Partially
      • Execution Failed
      • Cancel Initiated
      • Cancel In Progress
      • Cancelled
      • Aborted
      NOTE The Cancelled status is displayed when you cancel the collection on the user interface. The Aborted status is displayed if device collection is stopped unexpectedly due to service failures in the backend.

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