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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Predefined device groups

The predefined device groups in OpenManage Enterprise SupportAssist enables you to group devices that are monitored by SupportAssist, group all devices in maintenance mode, and group devices in staging for effective monitoring. When monitoring devices as an administrator, you can make use of the SupportAssist, Maintenance, and Staging groups that are predefined.

The predefined device groups available in SupportAssist plugin are as follows:
  • SupportAssist default group—By default, all devices that are supported by SupportAssist are assigned to this group unless you assign the device to any other group.
  • Maintenance group—Contains devices that are placed in SupportAssist maintenance mode.
  • Staging group—Contains devices that were only discovered partially while you tried to add them because certain requirements were not met. Devices in this group are automatically moved to the Default group when you revalidate them after the requirements for SupportAssist to monitor are fulfilled. SupportAssist capabilities are not available for devices that are present in this group. Typically, a device is added to the staging group in the following cases:
    • For PowerEdge servers or iDRAC that do not have the required service contracts.
    • Prerequisites for monitoring the device are not fulfilled. To identify the reason why SupportAssist cannot monitor a staging device, go to the Site Health page and click Staging Devices pane. A list displays the reason and remediation to resolve the issue with the staging devices. The resolution and remediation are grouped according to the type of issue in one or more devices. For information, see Site Health.

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