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Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Group-level SupportAssist maintenance mode

Group-level SupportAssist maintenance mode suspends alert processing and automatic case creation for a device group. For all other monitored devices and device groups SupportAssist continues to process alerts and create support cases, if the alerts qualify for case creation.

The global-level and group-level SupportAssist maintenance mode functionalities work independent of each other. If a device group is placed in SupportAssist maintenance mode, the devices in group continues to remain in SupportAssist maintenance mode even if global-level maintenance mode is enabled and then disabled. For the instructions on how to enable or disable Group-level SupportAssist maintenance mode, see Enable or disable group-level SupportAssist maintenance mode.

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