Dell NetWorker 19.9 Administration Guide

Troubleshooting PSS

1. Enable detailed logging for the client:
   1. Specify the following value for the Backup command attribute on the Apps & Modules tab of the Client Properties box:

      save -v -D7 (or D9 for more detailed logging)

   2. Type the following command at the command prompt on the client computer:
      touch /nsr/debug/mbsdfopen
2. In the Protection window of the Administration interface, enable the -v verbose option for scheduled backups by selecting Policies > policy name > workflow name.
3. Wait for the next backup to occur, or manually start a backup by using one of the following methods:
   • In the Protection window of the Administration interface, right-click the workflow and select Start.

   • Use the nsrpolicy command on NetWorker server:

     nsrpolicy start -p "policy" -w "workflow"

     where policy is the name of the policy and workflow is the name of the workflow to start.

4. After the workflow finishes, collect the log files in the following table for Customer Service.

   Table 1. Log files for PSS troubleshooting

   Log file type	Log files to collect
   Client	All log files in /nsr/tmp/save-mbs-*
   NetWorker server	/nsr/logs/daemon.raw All log files in /nsr/logs/policy/policy_name/ workflow_name/action_name_sequence#_logs/* For example, /nsr/logs/policy/Silver/Filesystem/Backup_032334_logs/* /nsr/tmp/savegrp.log