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Dell NetWorker 19.9 Administration Guide

Common recovery error messages

This section contains a summary of common recovery error messages and resolutions.

Unable to connect to the server. Remote system error - unknown error

This error appears in the Select the Recovery Hosts window when the Wizard cannot contact the host that you selected as the source or destination host.

To resolve this issue, ensure that:

  • The host is powered on.
  • The NetWorker Remote Exec service (nsrexecd) is started.
  • Name resolution for the host is working correctly.

Host destination_hostname is missing from the remote access list of source_hostname. Press [Yes] to update the remote access list of source_hostname with destination_hostname

This message appears in the Select the Recovery Hosts window when you select a destination host that does not have the correct permissions to receive directed recovery data.

To resolve this issue, click Yes. The Recovery Wizard will update the Remote access attribute in the properties of the source host with the hostname of the destination host.

If you click No, then you cannot proceed in the recovery wizard until you select a destination host that is in the Remote access attribute of the source host.

This host is either improperly configured or does not support this operation

This message appears in the Select the Recovery Hosts window after you select a source or destination host when the source or destination host is running NetWorker 8.0 or earlier.

Destination_host_name does not support recovery_type

This message appears in the Select the Recovery Hosts window after you select a destination host and the destination host does not support the recovery type that you selected. To resolve this issue, select a destination host that supports the recovery type.


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