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Dell Mobile Connect 3.x for Android User's Guide

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Audio

Other caller cannot hear me

Possible causes
  • Microphone is muted.
  • The call is in private mode.
  • No microphone on the computer
  • Microphone volume is set to low.
  • Bluetooth headset issue
Suggested steps
  • Adjust the microphone volume.
  • Exit private mode.
  • Ensure that the microphone is present, connected, and working with other applications.
  • If you are facing Bluetooth issues, see Phone and Bluetooth .

Cannot hear the other party

Possible causes
  • Speakers are muted.
  • No speakers on the computer
  • Speaker volume is set to low.
  • Bluetooth headset issue
Suggested steps
  • Increase the volume.
  • Ensure that the speakers are present, connected, and working with other applications.
  • If you are facing Bluetooth issues, see Phone and Bluetooth .

Unable to hear audio during Skype Calls

Skype calls are not supported.

Cannot hear phone audio on the computer

Dell Mobile Connect supports only the audio from phone calls.

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