Probable cause—Poor Bluetooth connection, Invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone.
Suggested steps—Try any of the following solutions:
Check for Bluetooth driver updates.
Bring the phone closer to the computer.
Restart the
Dell Mobile Connect windows application.
No audio on calls when a Bluetooth headset is connected
Probable cause—Two Bluetooth devices connected simultaneously.
Suggested steps—Try any of the following solutions:
If the headset includes a USB dongle, connect the dongle to the computer for using the Bluetooth headset.
If there is no USB dongle included, two Bluetooth devices that are connected directly to the computer cannot work simultaneously. A workaround is to output the audio to the computer speakers.
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