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Dell Mobile Connect 3.x for Android User's Guide

PDF

Contacts

Unable to search a contact by the phone number

Dell Mobile Connect only supports search by name.

Unable to see contacts list in the Contacts tab

Possible causes
  • You have not given permission to share contacts during the initial setup.
  • LG phones—Contacts are saved on the SIM card.
Suggested steps—Try any of the following methods:
  • Dell Mobile Connect does not show contacts that are saved on the SIM card for LG phones. There is no workaround.
  • Uninstall and reinstall the mobile app to initiate the setup process.
  • Newly created contacts while viewing the Contacts tab only appears after you reconnect the smartphone or refresh the Contacts tab. To refresh the Contacts tab, switch to another tab and switch back to the Contacts tab.

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