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Microsoft Windows Server 2019 for Dell EMC PowerEdge Servers Release Notes

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Chipset or Broadcom 1 GB out-of-box driver installation on PowerEdge servers will result in BSOD

Description
The Blue Screen of Death (BSOD) with stop error code displays the IRQL NOT LESS OR EQUAL message when you install the chipset driver and/or during installation of Broadcom out-of-box driver in the system. This issue is encountered in one of the following system configurations:
  • A Dell EMC yx3x or a yx4x PowerEdge system with x2APIC enabled in the system BIOS, a PCIe device such as a GPU, and running Windows Server 2019, Windows Server 2016, or Windows Server 2012 R2.
  • A Dell EMC yx4x PowerEdge system with a Broadcom 1 GB network adapter running Windows Server 2019.
BSOD occurs during the installation of the chipset drivers or Broadcom 1 GbE out-of-box drivers in one the following installation methods:
  • When you install the drivers manually on the PowerEdge server.

    NOTE: The PowerEdge server boots into the operating system after BSOD, but the drivers are not successfully installed.

  • During the installation of the operating system, leveraging the Dell EMC Lifecycle Controller deployment wizard.
Workaround
To recover and successfully update the chipset drivers, perform the following based on your system configuration:

System configuration 1:

If the system has Broadcom 1 GB LAN-on-motherboard (LOM) or Broadcom add-on PCIe network card, do the following:

  1. To disable the integrated network card, go to System BIOS Settings > Integrated Devices > Integrated Network Card.
  2. Select Disable (OS).
  3. Install the Windows Server operating system, or boot into an existing Windows Server operating system if the operating system is already installed.
  4. Install Broadcom out-of-box drivers, and then install the chipset drivers. If prompted, reboot the system.
  5. Go to System BIOS Settings > Integrated Devices, enable the Integrated Network Card, and boot into the Windows Server operating system.

NOTE: To troubleshoot BSOD and install the chipset driver or Broadcom out-of-box drivers, you can see Stop error occurs when you update the in-box Broadcom network adapter driver.

System configuration 2:

If the system has a GPU PCIe device, do the following:
  1. Go to System BIOS > Processor Settings, and disable the x2APIC Mode setting.
  2. Install the driver:
    1. Boot into Windows Server 2019, Windows Server 2016 or Windows Server 2012 R2, download and install the GPU out-of-box drivers from the GPU vendor website, and restart the system if prompted.
    2. Browse to the location where you downloaded the chipset drivers and double-click the new file.
    3. Read the release information in the dialog box.
    4. Before proceeding, complete the prerequisite tasks mentioned in the dialog box.
    5. Click Install. Follow the remaining prompts to update the drivers.
  3. After installing the chipset drivers, go to System BIOS > Processor Settings and enable the x2APIC mode.
Affected systems
The systems having one of the following criteria:
  • A Dell EMC yx3x or a yx4x PowerEdge system with x2APIC enabled in the system BIOS, a PCIe device such as a GPU, and running Windows Server 2019, Windows Server 2016, or Windows Server 2012 R2.
  • A Dell EMC yx4x PowerEdge system with a Broadcom 1 GB network adapter running Windows Server 2019.
Tracking number
123021, 88882, 92653, 154665, 111848, 106976

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