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PowerScale OneFS 9.5.0.0 CLI Administration Guide

Enabling SupportAssist - connect directly to Dell support

Enable SupportAssist to connect directly to Dell support by performing the following commands:
  1. To choose one or more static subnets and pools for outbound communication, enter the following command where <subnet0.pool0> is the chosen static subnet and pool:
    isi supportassist settings modify --network-pools="<subnet0.pool0>"
  2. Direct connection mode is the default option. To enable direct connection mode, enter the following command:
    isi supportassist settings modify --connection-mode direct
  3. If you are using an access key and pin, to connect to Dell support and enable SupportAssist, enter the following command where <key> and <pin> are the access key and PIN provided to you from the Dell support portal:
    isi supportassist provision start --access-key <key> --pin <pin>
  4. If you are using a hardware key, to connect to Dell support and enable SupportAssist, enter the following command:
    isi supportassist provision start 

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