PowerScale OneFS 9.2.1.0 CloudPools Administration Guide

Troubleshooting CloudPools

This section describes other troubleshooting items for CloudPools administration and operation.

Cloud storage account cannot connect to the cloud

In the OneFS, if a cloud storage account is shown in the web administration interface with a red Needs Attention icon, or in the CLI interface with an Unreachable state, this usually indicates that the cluster has lost Internet connectivity or the service provider's cloud storage facility is offline. Ensure that the cluster has Internet connectivity. If it does, contact your service provider for help.

Determining if a file is a SmartLink file

To determine if a file is archived to the cloud, you can check whether the local version of the file is a SmartLink file.

A quick way to check is by using the ls -lo command.

1. Run ls -lo <file-name>
2. Look for ssmartlinked in the output.

server1c-1# ls -lo /ifs/test_20200116_090317
-rw-r--r--  1 root  wheel  inherit,writecache,wcinherit,ssmartlinked 3145728 Jan 16 09:03 /ifs/test_20200116_090317

An alternate way to check is with the isi get -D command.

1. Run isi get -D <file-name>
2. Look for the value in the SmartLinked property:

server1c-1# isi get -D koala.jpg | grep SmartLinked:
* SmartLinked:   True