Troubleshoot error messages from isi esrs modify
This section describes the error messages that you might receive from the isi esrs modify command, and provides corrective actions.
- Look specifically for the
invalid username and password message.
u'message': u'invalid username and password'
This error could indicate that the username or password is not correct. It could also indicate that the user does not having appropriate access to the site ID.
- username and password are the credentials for accessing the primary gateway.
- Ask the installer of the SRS Gateway for these credentials.
- The username must be registered in myService360 under the same customer site ID under which the hardware and software licenses are registered.
- Contact Dell EMC support if you need help.
The following figure shows the command output with the error message.
Figure 1. Invalid username and password error 
- Look for the
Your OneFS license is unsigned message.
Your OneFS license is unsigned. To enable ESRS, you must first have a signed OneFS license.
This error indicates that a signed license file is not found on the cluster. Follow the instructions in Licensing to generate an activation file, get the license file signed, and upload the signed license file to your cluster. - Look for the
Device match not found message.
: u'Connected', u'message': u'Device match not found for input device with Serial Number ELMISL0310CBSQ and Product ISILON-GW'
This message might indicate that the license was recently created, but the related software ID (SWID) is not yet propagated through the Dell EMC backend systems.In this case, SRS is configured but will not be enabled and connected to the gateway until the backend processing completes. There is no action to take except to wait for the backend processing at Dell EMC to propagate the SWID. This may take up to 4 hours.
NOTE Also see the following paragraph. There are two possible reasons for receiving the Device match not found message. - Here is another reason for the
Device match not found message.
If you recently relocated a cluster or performed a data erasure and reimaged or reinstalled the cluster, a new cluster ID was generated by Dell EMC. The old cluster ID is no longer valid. In this case, notify Dell EMC support that you need a new cluster id associated with your SWID.