Dell InsightIQ 4.3.0.0 User Guide

Problems generating a scheduled Performance report

Review the Report Schedules table, found on the Scheduled Performance Reports tab on the Manage Performance Reports view. This table includes current information about saved report schedules, including a Status column that describes the current state of the report schedule.

If InsightIQ is not publishing reports from a report schedule or the published reports are not reaching the specified email recipients, verify the schedule settings.

If InsightIQ is not publishing reports at the times that are specified in a report schedule, InsightIQ might be publishing reports that are based on an incorrect time zone. To correct this problem, update the InsightIQ time zone to the correct time zone.

Problems delivering reports by email

If the specified email recipients do not receive a published report, perform the following actions.

• Verify the email address.
• Configure InsightIQ email settings. InsightIQ might not be authorized to send outbound email through the organization's email server.
• Reduce the size of the published reports by removing breakouts from the report schedule. Many email servers reject email messages that are larger than a certain limit. The email server might be rejecting the reports because they are too large.
• Configure the email program to allow InsightIQ to send email messages. The email program might be filtering email messages that InsightIQ sends.