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Dell PowerProtect DD Management Center (DDMC) 7.9 Installation and Administration Guide

Using Dell Secure Remote Services or legacy email for autosupport

The Secure Remote Services feature is now deprecated (because DDMC does not require a license). However, existing users with the Secure Remote Services feature retain the feature when they upgrade to a new release.

About this task

By default, autosupport reports are enabled and sent daily to Dell Customer Support using the legacy email method. The Dell Secure Remote Services sends messages securely through a Secure Remote Service gateway.

To determine if autosupport reporting is enabled and which method is in use:

Steps

  1. Click the Settings button (the gear icon) in the DDMC banner, and then select System > Support > DELL SUPPORT.
  2. In the Channel area, select Dell Secure Remote Services.
  3. Add, delete, or change the method priorities.
    To change the method, see the DD OS Administration Guide.
  4. Select the frequency to email the DDMC default administrator.
  5. Click Apply.

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