Dell EMC Open Networking Troubleshooting Guide March 2019

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Troubleshooting issues

To help you solve an issue, use the following troubleshooting solutions.

Table 1. Troubleshooting Issues and Solutions . Table listing troubleshooting issues and solutions.
Problem	Description and Solution
A tool indicates a device as failing, but I do not believe this is correct. A tool indicates a device as passing, but I do not believe this is correct.	If the configuration file for the particular tool was somehow corrupted, the results may be non-deterministic or inaccurate. Download the diagnostic package again; this ensures a clean copy of the configuration files. Then, re-run the tool.
I need to verify the version of a specific EDA tool.	All versions of the tools loaded from the diagnostic package are listed in the `/diag/README` file. When you run `edatool`, the output from the README file is output to the console and the `logfile /mnt/diag.log` file. Any updates to tools are in the form of a new diagnostic package, which contains the corresponding README file.
The `storagetool` command runs and indicates a failure, but I do not believe this is correct.	To run tests, the storage tool requires that you mount the storage device. To verify that there are mounted devices, use the `mount` command. If the device is mounted, the results indicate a problem with the physical device.
The `pltool` command ran, reports a failure, and refers to a “mismatch”. What does that mean?	The `pltool` command compares the firmware versions of the device(s) to the expected latest revision. This message indicates that the firmware is not the most current. Contact your Dell EMC support representative.
The system is not allowing OS installation.	Run the following command: `ONIE#onie-boot-mode -o rescue` then follow the normal installation instructions.
For the S6000–ON platform only. The `Fantool` reports a failure, but the fans seem to be working correctly.	This is a bug in `fantool` in the current S6000–ON EDA. The `fantool` reads the fan information and compares it to values expected when the fan is initialized and is in the power-up state.