- Notes, cautions, and warnings
- Preface
- Getting Started
- Preparing for a Deployment
- Licensing PowerProtect Data Manager
- PowerProtect Data Manager interoperability introduction
- Microsoft application agent, Oracle RMAN agent, and PowerProtect Data Manager interoperability
- File System agent interoperability and supported operating systems
- Memory optimization
- Scalability limits for vCenter server, VM Direct Engine, and DD systems
- PowerProtect Data Manager resource requirements in a VMware environment
- Requirements for an external VM Direct Engine
- Requirements for the PowerProtect Search Engine
- Network requirements
- Deployment
- Configuration
- Management
- Performing Updates
- Managing update packages
- Updating the version of PowerProtect Data Manager
- Supported update paths
- Update PowerProtect Data Manager from versions 19.12 through 19.15 to version 19.16
- Licensing
- Deployment Best Practices and Troubleshooting
- Glossary
PowerProtect Data Manager 19.16 Deployment Guide
Manage PowerProtect Data Manager 19.12 user-token expiry
PowerProtect Data Manager 19.12 changed the user-token expiration time from 8 hours to 15 minutes. If the user token expires before an update package is uploaded, the upload resets and starts again. This repetition can occur indefinitely, making it impossible to update PowerProtect Data Manager 12 to a later version. This task describes how to manage the new user-token expiry.
About this task
Steps
- Log out of PowerProtect Data Manager and then log back in.
- Immediately after logging back in, attempt the update process again.
-
If the update still fails, perform following steps:
- Connect to the PowerProtect Data Manager console and change to the root user.
- Run the command cd /usr/local/brs/lib/aaa/config.
- Edit the file application-jwt-token.yml.
- Search for the text user-access-expiration-time: 15.
- Change 15 to 60.
- Save the file.
- Run the command aaa restart.
- Log out of PowerProtect Data Manager and then log back in.
- Attempt the update process again.
- If the update still fails, contact Customer Support.
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