- Notes, cautions, and warnings
- Preface
- Getting Started
- System Maintenance
- Deploying and maintaining the health of PowerProtect Data Manager
- Deploying and updating PowerProtect Data Manager
- Licensing PowerProtect Data Manager
- Specifying the PowerProtect Data Manager host
- Memory optimization
- Restricted mode
- System support
- Configuring SupportAssist for PowerProtect Data Manager
- Telemetry Collector
- AutoSupport
- CloudIQ reporting
- Set up the email server
- Add AutoSupport
- Enabling automatic update package checks and downloads
- Add a log bundle
- Audit logging and monitoring system activity
- Monitor system services and system health
- Access the open source software package information
- Security certificates
- Restarting PowerProtect Data Manager
- System maintenance troubleshooting
- Messages Catalog
- Managing Storage
- Protection storage
- PowerProtect DD Management Center automatic discovery
- High Availability PowerProtect DD support
- Smart Scale system pools
- Add protection storage
- Edit protection storage
- Replacing protection storage
- Remove protection storage
- Storage units
- Differences between storage-system and storage-unit space reporting
- Monitoring storage capacity thresholds
- Protection storage
- Using the PowerProtect Search Engine
- Managing Assets
- About asset sources, assets, and storage
- About other asset sources
- Prerequisites for discovering asset sources
- Enable an asset source
- Delete an asset source
- Adding a Cloud Snapshot Manager tenant
- View available backup copies
- Copy Management
- Edit the retention period for asset copies
- Delete asset backup copies
- Remove asset copy records from the PowerProtect Data Manager database
- Removing assets from PowerProtect Data Manager
- Export data for deleted backup copies
- Removing expired backup copies
- Managing Protection Policies
- Protection policies
- Before you create a protection policy
- Replication triggers
- Creating or editing a protection policy
- Viewing a summary of protection policies
- Run an asset-protection report
- Add a service-level agreement
- Run a compliance report
- Disable a protection policy
- Delete a protection policy
- Overview of PowerProtect Data Manager Cloud Tier
- Extended retention for protection policies
- Manual backups of protected assets
- Manual replication of protected assets
- Manual Cloud Tiering of protected assets
- Using pre-scripts and post-scripts with backups
- Protecting client assets after a client hostname change
- ifGroup configuration and PowerProtect Data Manager policies
- Troubleshooting failed replication jobs
- Restoring Data and Assets
- Preparing for and Recovering From a Disaster
- About server disaster recovery
- System recovery for server DR
- Server DR protection storage types
- Automatic server DR
- Manually configure server DR backups
- Record settings for server DR
- Manage PowerProtect Data Manager server DR backups
- Recover PowerProtect Data Manager from server DR backups
- Change the IP address or hostname of a DD system
- Troubleshooting NFS backup configuration issues
- Troubleshoot recovery of PowerProtect Data Manager
- Recover a failed PowerProtect Data Manager restore
- Disable server DR backups
- Quick recovery for server DR
- Overview of PowerProtect Data Manager Cloud Disaster Recovery
- Managing Alerts, Jobs, and Tasks
- Configure Alert Notifications
- View and manage alerts
- View and manage audit logs
- Monitoring jobs and tasks
- Restart a job or task manually
- Restart a job or task automatically
- Resume misfire jobs after a PowerProtect Data Manager update
- Cancel a job or task
- Exporting logs
- Limitations for alerts, jobs, and tasks
- Modifying the System Settings
- System settings
- Modifying the PowerProtect Data Manager virtual machine disk settings
- Configure the DD system
- Virtual networks (VLANs)
- Syslog server disaster recovery
- Troubleshooting the syslog connection
- Managing Reports
- PowerProtect Data Manager reporting
- Port requirements
- Server requirements
- Unsupported reporting engine vCenter operations
- Known issues with the reporting engine and Report Browser
- Configure and deploy the reporting engine
- Report Browser
- Deleting the reporting engine
- Managing disaster recovery of the reporting engine
- Glossary
PowerProtect Data Manager 19.16 Administrator Guide
Troubleshooting failed quick-recovery jobs
The following section provides troubleshooting information for when a quick-recovery job fails.
Quick-recovery jobs are not occurring
You might notice that expected quick-recovery jobs are not occurring.
If you review the sync.log file, you see entries similar to the following:
2022-07-14T00:10:03.235Z ERROR [] [scheduling-1] [][][][][] [c.e.b.s.e.r.i.ServerRestClient.checkHttpStatus(441)][441 ] - Return code = 401 UNAUTHORIZED, expected = 200 OK 2022-07-14T00:10:03.236Z ERROR [] [scheduling-1] [][][][][][c.e.b.s.c.s.i.SyncHandshakeServiceImpl.syncHandshake(133)][133 ] - Failed to perform handshake, version check failed. com.emc.brs.sync.external.remote.VersionCheckResponseException: 500 INTERNAL_SERVER_ERROR "Unexpected error occured during version check."; nested exception is com.emc.brs.sync.external.remote.RemoteRestException: Incorrect credentials. 2022-07-14T00:10:03.236Z ERROR [] [scheduling-1] [][][][][] [c.e.b.s.c.s.i.SyncInstanceServiceImpl.syncHandshake(236)][236 ] - Failed to handshake with the remote system: com.emc.brs.sync.model.SyncInstance
This error indicates that the password on the remote PowerProtect Data Manager system has changed.
To resolve this issue, change the credentials that are used for the remote PowerProtect Data Manager system.
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