PowerProtect Data Manager 19.15 Administrator Guide

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Known issues with the reporting engine and Report Browser

Administrators should familiarize themselves with the known issues of the new reporting feature before using it. Understanding the known issues will help with the maintenance of the feature and interpretation of the reports.

The following table describes the known issues of the new reporting feature.

Table 1. Known issues with the reporting engine and Report BrowserKnown issues with the reporting engine and Report Browser
Issue
The entries in the Asset Name column of the Jobs Summary report prefix the name of the asset with the hostname of the asset host.
The entries in the Host column of the Jobs Summary report show the hostname of the PowerProtect Data Manager server instead of the hostname of the asset host.
You might receive error messages similar to the following when trying to configure the Report Browser or generate a report: The reporting engine is not configured Configure the reporting engine to access reports. An error occurred in obtatining the reporting engine configuration details. To resolve this issue: If the Report Browser has not been configured, configure it. If the Report Browser has been configured or you are trying to configure it, reload the dashboard in your web browser. NOTE:PowerProtect Data Manager only supports the latest versions of Google Chrome and Microsoft Edge.
The Report Browser is not integrated with Cloud Snapshot Manager. Since the Report Browser does not display Cloud Snapshot Manager jobs, it might display a lower total job count than the total job count displayed in the Protection Jobs window.
The Report Browser displays an entry for each retried job that originally had a `Failed` status. This display of multiple entries does not match the behavior of the Protection Jobs window, which only displays a single entry for the failed job. This discrepancy can result in the Report Browser displaying a higher total job count than the total job count displayed in the Protection Jobs window.
If the total amount of data transferred for a job is less than 1 MB, the job entry shows 0 bytes in the Data Transferred column.
The reporting engine is listed as an unidentified entry in the Application Agents pane. CAUTION:Do not remove this entry. If you do, see Configure and deploy the reporting engine.
The selection of SMIS assets from a custom filter is ignored. Even if these assets are selected, they are not displayed on the report that uses the filter.
In the Jobs Summary - Table View report, the search functionality only supports an "equals" filter type.
If you edit an existing custom scope, using the search function removes the previously selected assets. To add new assets and keep the previously selected assets, do not use the search function. Add new assets by scrolling through the list of all assets and changing the current selections.