The Microsoft application agent
19.14 supports a direct update from version 19.10 or later.
NOTE:
The same version of Microsoft application agent must be installed on each node in a DAG cluster configuration that is registered to
PowerProtect Data Manager.
During an update from an earlier version, first update the
PowerProtect Data Manager to version
19.14 as needed and then proceed to update the Microsoft application agent on the Microsoft Exchange Server host.
A reboot is not required after the completion of the software update.
Launch
emcmsappagent-19.14.0.0.exe. The installation wizard appears.
On the
Welcome Wizard page, select
I agree to the license term and agreements, and then click
Next.
By default, the
PowerProtect Data Manager option is selected and the IP address is displayed. If this component was installed in the previous version,
ItemPoint Granular Recovery is also selected.
Whether the
PowerProtect Data Manager option was previously selected or you select the option during this update, you can change the firewall rule setting with the
Configure the Windows Firewall option. Select the option to enable the
PowerProtect Data Manager communications port by creating the Windows firewall rule that grants the agent service inbound and outbound access.
NOTE:
The Microsoft application agent requires a selected port on Microsoft Exchange Server (selected from port ranges 7000 to 7009 and 7012 to 7020) and port 8443 on
PowerProtect Data Manager to be open bidirectionally. These ports enable communication between the Microsoft application agent and
PowerProtect Data Manager. If you do not select a port from the port ranges, the default port 7000 is used as the communications port.
If the File System agent is already installed and firewall rules are configured, then the
Configure the Windows Firewall option is selected by default but disabled for the Microsoft application agent.
To select a preferred host address for communication, select
Preferred application host address for communication and then an entry from the drop-down list. The preferred host address can be an IPv4 address, an IPv6 address, or a fully qualified domain name (FQDN).
NOTE:Selecting an FQDN ensures continued communication between
PowerProtect Data Manager and the application agent host when the IP address changes. Using an FQDN is recommended for DHCP environments and other environments where static IP addresses can change. If the preferred address is an FQDN, ensure that lookup is enabled in the
PowerProtect Data Manager UI. If lookup is not enabled, the preferred address defaults to an IP address.
Click
Upgrade.
On the
Complete the Setup page, click
Finish.
If the update of the Microsoft application agent fails, complete the following steps:
Save a copy of the existing
DPSAPPS folder.
Uninstall the Microsoft application agent from
Control Panel > Programs > Programs and Features.
Install the Microsoft application agent.
Replace the
DPSAPPS folder with the copy that was saved in step 1.
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