- Notes, cautions, and warnings
- Preface
- PowerProtect Data Manager for Virtual Machines Overview
- Enabling Virtual Machine Protection
- About asset sources, assets, and protection storage
- About vCenter server asset sources and virtual assets
- Prerequisites for discovering asset sources
- Enable an asset source
- Adding a vCenter Server asset source
- VM Direct protection engine overview
- Managing Virtual Machine Assets and Protection
- Protection policies
- Additional protection policy options
- Before you create a protection policy
- Supported enhanced VMware topologies for virtual machine protection
- Add a protection policy for virtual machine protection
- Managing virtual machine backups
- Add a service-level agreement
- Add or remove assets in a protection policy
- Edit the retention period for backup copies
- Extended retention for protection policies created in PowerProtect Data Manager 19.11 or earlier
- Protection rules
- Restoring Virtual Machine Data and Assets
- Prerequisites to restore a virtual machine
- Self-service restores
- View backup copies available for restore
- Restoring a virtual machine or virtual machine disk
- Restoring a virtual machine backup with the storage policy association
- Image-level restores
- Instant Access virtual machine restore
- File-level restores
- Restore an application-aware virtual machine backup
- Protecting Virtual Machines Using the Transparent Snapshot Data Mover
- Overview of transparent snapshots for virtual machine protection
- vSphere Installation Bundle monitoring and management
- Transparent snapshot data mover system requirements
- Prerequisites to virtual machine protection with the Transparent Snapshot Data Mover
- Virtual machine transparent snapshot unsupported features and limitations
- Transparent Snapshot Performance and Scalability
- PowerProtect Functionality Within the vSphere Client
- PowerProtect functionality within the vSphere Client
- Overview of the PowerProtect plug-in for the vSphere Client
- Prerequisites for enabling the vSphere Client PowerProtect plug-in
- Monitor PowerProtect Data Manager virtual machine protection copies
- Perform a manual PowerProtect-policy backup in the vSphere Client
- Perform an image-level restore of a PowerProtect backup in the vSphere Client
- File-level restores of a PowerProtect backup in the vSphere Client
- Overview of VASA and VMware Storage Policy Based Management
- VMware Cloud (VMC) on Amazon Web Services (AWS)
- PowerProtect Data Manager image backup and recovery
- Supported PowerProtect Data Manager and DDVE deployment configurations
- Deployment and configuration best practices and requirements
- Configuring the VMC-on-AWS portal
- Interoperability with PowerProtect Data Manager features
- vCenter server inventory requirements
- Creating a dedicated cloud-based vCenter user account
- Add a VM Direct Engine
- Unsupported operations
- Azure VMware Solution (AVS) on Microsoft Azure
- PowerProtect Data Manager image backup and recovery
- Supported PowerProtect Data Manager and DDVE deployment configurations
- Deployment and configuration best practices and requirements
- Configuring the AVS-on-Azure portal
- vCenter server inventory requirements
- Creating a dedicated cloud-based vCenter user account
- Add a VM Direct Engine
- Unsupported operations
- Google Cloud VMware Engine (GCVE) on Google Cloud Platform (GCP)
- PowerProtect Data Manager image backup and recovery
- Supported PowerProtect Data Manager and DDVE deployment configurations
- Deployment and configuration best practices and requirements
- Configuring the GCVE-on-GCP portal
- vCenter server inventory requirements
- Creating a dedicated cloud-based vCenter user account
- Add a VM Direct Engine
- Unsupported operations
- Backing Up and Recovering a vCenter Server
- Backing up and recovering a vCenter server
- vCenter deployments overview
- Protecting an embedded PSC
- Protecting external deployment models
- vCenter server appliance with one external PSC where PSC fails
- vCenter server appliance is lost but the PSC remains
- vCenter server appliance with multiple PSCs where one PSC is lost but one remains
- vCenter server appliance remains but all PSCs fail
- vCenter server appliance remains but multiple PSCs fail
- vCenter server appliance fails
- vCenter server restore workflow
- Platform Services Controller restore workfow
- Additional considerations
- Command reference
- Backing Up VMware Cloud Foundation (VCF) on VxRail
- Backing up VCF on VxRail
- VCF and VxRail overview
- VCF components and backup methods
- Check VMware certification
- Backup prerequisites
- The backup script
- Quick protection
- Selective protection: SDDC and NSX-T Managers
- Selective protection: vCenter servers
- Selective protection: vRSLCM, VxRail Manager, Workspace ONE Access, and vRealize Suite virtual machines
- SFTP password change: SDDC and NSX-T Managers
- SFTP password change: vCenter servers
- Backup-script troubleshooting
- Virtual Machine Best Practices and Troubleshooting
- Software and hardware requirements
- Scalability limits for vCenter server, VM Direct Engine, and DD systems
- PowerProtect Data Manager resource requirements in a VMware environment
- Best practices and additional considerations for the VM Direct Engine
- VM Direct Engine performance and scalability
- Transport mode considerations
- Change the limit of instant access sessions
- Configuring a backup to support vSAN datastores
- Configuration checklist for common issues
- Adjust the VMDM connection timeout and read timeout default values when network latency issues occur
- Steps required prior to updating to PowerProtect Data Manager 19.13 when VMDM is running with increased heap memory
- Disable vCenter SSL certificate validation
- Uninstalling the VM Direct agent
- Updating the Microsoft Application Agent and VM Direct agent software
- Supported file-level restore platforms and OS versions
- File-level restore and SQL restore requirements and limitations
- Virtual disk types not supported
- Virtual machine data change rate
- VM Direct Engine data ingestion rate
- VM Direct Engine limitations and unsupported features
- VM Direct Engine selection with virtual networks (VLANs)
- Deploying VM Direct appliance to datastore cluster unsupported
- Best practices for vCenter server backup and restore
- Troubleshooting installation and operation
- Changing the vCenter server FQDN
- Replacing security certificates
- Support for backup and restore of encrypted virtual machines
- Troubleshooting network setup issues
- Troubleshooting virtual machine storage-policy changes
- Troubleshooting virtual machine backup issues
- Backup completes with a non-quiesced snapshot warning
- Backup fails when names include special characters
- Deleting vCenter asset sources or moving ESXi to another vCenter server
- Failed to lock virtual machine for backup: Another vProxy operation 'Backup' is active on VM
- Lock placed on virtual machine during backup and recovery operations continues for 24 hours if VM Direct appliance fails
- Managing command execution for VM Direct agent operations on Linux
- PowerProtect plug-in and portlet for vSphere display errors after replacing security certificates
- SQL Server application-consistent backups fail with error "Unable to find VSS metadata files in directory"
- TSDM backup fails with an ABV0016 error
- TSDM backup fails with an SDM Full Sync operation error
- Troubleshooting virtual machine restore issues
- Troubleshoot virtual machine SQL application consistent policy issues
- Troubleshooting vSphere Plugin deployments
- VMware knowledge base articles and product documentation
- Glossary
- AAG: Always On availability group
- ACL: access control list
- AD: Active Directory
- AKS: Azure Kubernetes Service
- ARM: Azure Resource Manager
- API: application programming interface
- AVS: Azure VMware Solution
- AWS: Amazon Web Services
- AZ: availability zone
- BBB: block-based backup
- CA: certificate authority
- CBT: Changed Block Tracking
- CDC: change data capture
- CIFS: Common Internet File System
- CLI: command-line interface
- CLR: Common Language Runtime
- CN: common name
- CPU: central processing unit
- CR: custom resource
- CRD: custom resource definition
- CSI: container storage interface
- CSV: Cluster Shared Volume
- DAG: database availability group
- DA: database administrator
- DBID: database identifier
- DDMC: DD Management Center
- DDOS: DD Operating System
- DDVE: DD Virtual Edition
- DFC: DD Boost over Fibre Channel
- DNS: Domain Name System
- DPC: Data Protection Central
- DRS: Distributed Resource Scheduler
- DR: disaster recovery
- DSA: Dell security advisory
- EBS: Elastic Block Store
- EC2: Elastic Compute Cloud
- eCDM: Enterprise Copy Data Management
- ECS: Elastic Cloud Storage
- EKS: Elastic Kubernetes Service
- ENI: Elastic Network Interface
- EFI: Extensible Firmware Interface
- EULA: end-user license agreement
- FC: Fibre Channel
- FCD: first class disk
- FCI: failover cluster instance
- FETB: front-end protected capacity by terabyte
- FLR: file-level restore
- FQDN: fully qualified domain name
- FTP: File Transfer Protocol
- GB: gigabyte
- Gb/s: gigabits per second
- GCP: Google Cloud Platform
- GCVE: Google Cloud Virtual Edition
- GID: group identifier
- GLR: granular-level restore
- GUI: graphical user interface
- GUID: globally unique identifier
- HA: High Availability
- HANA: high-performance analytic appliance
- HTML: Hypertext Markup Language
- HTTP: Hypertext Transfer Protocol
- HTTPS: Hypertext Transfer Protocol Secure
- IAM: identity and access management
- IDE: Integrated Device Electronics
- IP: Internet Protocol
- IPv4: Internet Protocol version 4
- IPv6: Internet Protocol version 6
- KB: kilobyte
- LAC: License Authorization Code
- LAN: local area network
- MB: megabyte
- ms: millisecond
- MTU: maximum transmission unit
- NAS: network-attached storage
- NBD: network block device
- NBDSSL: network block device over SSL
- NDMP: Network Data Management Protocol
- NFC: Network File Copy
- NFS: Network File System
- NIC: network interface card
- NTFS: New Technology File System
- NTP: Network Time Protocol
- OS: operating system
- OSS: open-source software
- OVA: Open Virtualization Appliance
- PCS: Protection Copy Set
- PDF: Portable Document Format
- PEM: Privacy-enhanced Electronic Mail
- PIN: personal identification number
- PIT: point in time
- PKCS: Public Key Cryptography Standards
- PSC: Platform Service Controller
- PVC (cloud computing): private virtual cloud
- PVC (Kubernetes): Persistent Volume Claim
- RAC: Real Application Cluster
- RAM: random-access memory
- RBAC: role-based access control
- ReFS: Resilient File System
- REST API: representational-state transfer API
- RHEL: RedHat Enterprise Linux
- RMAN: Recovery Manager
- RPO: recovery-point objective
- RSA: Rivest-Shamir-Adleman
- S3: Simple Storage Services
- SaaS: software as a service
- SAP: System Analysis Program Development
- SCSI: Small Computer System Interface
- SDDC: software-defined data center
- SELinux: Security-Enhanced Linux
- SFTP: Secure File Transfer Protocol
- SLA: service-level agreement
- SLES: SuSE Linux Enterprise Server
- SLO: service-level objective
- SPBM: Storage Policy Based Management
- SQL: Structured Query Language
- SRS: Secure Remote Services
- SSD: solid-state drive
- SSH: Secure Shell
- SSL: Secure Sockets Layer
- SSMS: SQL Server Management Studio
- SSVs: System Stable Values
- TB: terabyte
- TCP: Transmission Control Protocol
- TDE: Transparent Data Encryption
- TLS: Transport Layer Security
- TPM: Trusted Platform Module
- TSDM: Transparent Snapshot Data Mover
- T-SQL: Transact-SQL
- UAC: user account control
- UDP: User Datagram Protocol
- UI: user interface
- UID: user identifier
- UTC: Coordinated Universal Time
- VADP: VMware vStorage APIs for Storage Awareness
- VBS: virtualization-based security
- VCF: VMware Cloud Foundation
- vCLS: vSphere Cluster Service
- VCSA: vCenter Server Appliance
- vCSA: vCenter Server Appliance
- VDI: Virtual Device Interface
- vDisk: virtual disk
- vDS: virtual distributed switch
- vFRC: Virtual Flash Read Cache
- VGT: Virtual Guest Tagging
- VIB: vSphere Installation Bundle
- VLAN: virtual LAN
- VM: virtual machine
- VMC: VMware Cloud
- VMDK: virtual machine disk
- VNet: virtual network
- VPC: virtual private cloud
- vRSLCM: vRealize Suite Lifecycle Manager
- VST: Virtual Switch Tagging
- vTPM: Virtual Trusted Platform Module
- VVD: VMware Validated Design
- vVol: virtual volume
- WAN: wide area network
PowerProtect Data Manager 19.13 Virtual Machine User Guide
TSDM backup fails with an SDM Full Sync operation error
If the DPD service startup policy of the ESXi host of a virtual machine being backed up is not set to Start and stop with host, the backup job can fail.
About this task
The backup job fails with a status of Failed and the following error is displayed:
Unable to successfully complete SDM Full Sync operation. Unsuccessful after … attempts over … The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'. The vCenter task failed. The operation is not allowed in the current state.
To resolve the issue, perform the following procedure.
Steps
- In the vSphere Client, select the ESXI host that contains the virtual machine being protected, and then select the Configure tab.
- In the left navigation, select Services.
- Select the DPD service and click Start.
- With the DPD service still selected, click Edit Startup Policy
- In the Edit Startup Policy dialog, ensure that the DPD service startup policy on the ESXi host is set to Start and stop with host.
- Restart the failed backup job from PowerProtect Data Manager.
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