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PowerProtect Data Manager 19.13 Virtual Machine User Guide

Troubleshooting instant access restore failures

An instant access restore consists of two stages. First, a virtual machine is made available in the UI as an instant access virtual machine without moving the virtual machine to permanent storage. Second, storage vMotion is initiated to migrate the virtual machine to permanent storage.

If at any point during the migration a restore failure occurs, the instant access session is not automatically removed until after the expiration period for an instant access virtual machine restore, which is 7 days by default. This behavior is intentional for the following reasons:

  • To avoid data loss, since changes might have been made to the virtual machine during that time
  • To provide you with the opportunity to fix the issue (for example, to free up space on the restore destination or choose a different datastore) and then take the appropriate action

When the cause of the failure is determined and/or fixed, you can use the Instant Access Sessions window of the UI to retry the migration, or save the data and delete the instant access virtual machine, as required. The section Manage and monitor Instant Access Sessions provides detailed information about these actions.


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