PowerProtect Data Manager 19.13 SAP HANA User Guide

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this document. The product release notes provide the most up-to-date information on product features.

If a product does not function correctly or does not function as described in this document, contact Customer Support.

Product naming

Data Domain (DD) is now PowerProtect DD. References to Data Domain or Data Domain systems in this documentation, in the user interface, and elsewhere in the product include PowerProtect DD systems and older Data Domain systems. In many cases the user interface has not yet been updated to reflect this change.

Language use

This document might contain language that is not consistent with Dell Technologies current guidelines. Dell Technologies plans to update the document over subsequent future releases to revise the language accordingly.

This document might contain language from third-party content that is not under Dell Technologies control and is not consistent with the current guidelines for Dell Technologies own content. When such third-party content is updated by the relevant third parties, this document will be revised accordingly.

Acronyms

The acronyms used in this document might not be familiar to everyone. Although most acronyms are defined on their first use, a definition is not always provided with later uses of the acronym. For a list of all acronyms and their definitions, see the glossary at the end of the document.

Website links

The website links used in this document were valid at publication time. If you find a broken link, provide feedback on the document, and a Dell Technologies employee will update the link in the next release as necessary.

Purpose

This document describes how to configure and use the DellPowerProtect Data Manager with the SAP HANA agent to back up and restore the SAP HANA server. The PowerProtect Data Manager Administration and User Guide provides additional details about configuration and usage procedures.

Audience

This document is intended for the host system administrator who configures and uses the PowerProtect Data Manager with the SAP HANA agent.

Revision history

The following table presents the revision history of this document.

Compatibility information

Related documentation

The following publications are available at Customer Support and provide additional information:

Typographical conventions

The following type style conventions are used in this document:

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

To find the latest documentation, navigate to the PowerProtect Data Manager Info Hub or type www.dell.com/ppdmdocs in your browser, or scan the following QR code on your mobile device.

Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.

To access a product-specific page:

1. Go to the Customer Support website.
2. In the search box, type a product name, and then from the list that appears, select the product.

Support Library

The Support Library contains a knowledge base of applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Support Library:

1. Go to the Customer Support website.
2. On the Support tab, click Support Library.
3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Live chat

To participate in a live interactive chat with a support agent:

1. Go to the Customer Support website.
2. On the Support tab, click Contact Support.
3. On the Contact Information page, click the relevant support, and then proceed.

Service requests

To obtain in-depth help from a support agent, submit a service request. To submit a service request:

1. Go to the Customer Support website.
2. On the Support tab, click Service Requests.

To review an open service request:

1. Go to the Customer Support website.
2. On the Support tab, click Service Requests.
3. On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPADDocFeedback@dell.com.