Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

PowerProtect Data Manager 19.13 Network-Attached Storage User Guide

PDF

Clean up stale containers, snapshots, and logs when backups hang

When NAS backups hang or are unresponsive, it is recommended to clean up any stale containers on the NAS proxy host, as well as any stale snapshots created by PowerProtect Data Manager on the NAS appliance.

Clean up stale containers

Perform the following steps to clean up stale containers:

  1. Obtain the credentials of the NAS proxy host.
  2. Log in to the PowerProtect Data Manager server console using administrator credentials, and then switch to the root user.
  3. Obtain the list of proxy hosts deployed by running the following commands:

    source /opt/emc/vmdirect/unit/vmdirect.env

    source /opt/emc/vmdirect/bin/vproxymgmt get -secret

  4. Using the host details obtained in the previous step, log in to the required NAS proxy host as an administrator, and then switch to the root user.
  5. Run the following command to list the running containers and identify any containers that require clean up:

    docker ps -a

    When a backup is hung, the container NET I/O is unchanged.

  6. Clean up the stale container(s) by running the following command:

    docker rm -f container ID

Clean up stale snapshots

Perform the following steps to clean up stale snapshots created by PowerProtect Data Manager:

  1. Log in to the PowerProtect Data Manager UI.
  2. In the left navigation pane, select Jobs > Asset Jobs.
  3. Select the backup job that is hung, and then click Export Log to download the log file.
  4. Obtain the snapshot ID by searching for text Snapshot Name : within the NAS agent log file.
  5. Delete the snapshot.

    For PowerScale, log in to the NAS management console and perform the following steps:

    • Select Data Protection > SnapshotIQ to display the snapshots and identify the snapshot ID to be cleaned up.
    • Select this snapshot and click Delete.

    For Unity, log in to the NAS management console and perform the following steps:

    • Under File System, select the appropriate share name.
    • Click Edit, and then select the Snapshot tab in the Properties window to display the snapshots and identify the snapshot ID to be cleaned up.
    • Select this snapshot and click Delete.
  6. Clean up the export path.

    For PowerScale:

    • In the NAS management console, select the Protocols tab.
    • For the file system type, select Windows Sharing(SMB) or UNIX Sharing(NFS).
    • Select the appropriate snapshot name and click Delete.

    For Unity:

    • In the NAS management console, select either the SMB Shares or NFS shares tab, based on the file system type.
    • Under the Local Path field, search for the Snapshot Name. If the entry exists, select the entry and click Delete.
    NOTE: For Unity, export path cleanup is typically not required because this occurs during snapshot cleanup. However, this step is recommended to verify that the clean up was successful.

Clean up stale logs

Perform the following steps in the NAS protection engine to clean up stale backup session logs created by PowerProtect Data Manager:

NOTE: To access the NAS protection engine, contact Customer Support.
  1. Go to /opt/emc/vproxy/runtime/logs/recycle/vbackupnasd/<timestamp>/ and /opt/emc/vproxy/runtime/logs/recycle/daemon/<timestamp>/ and identify stale logs with the oldest <timestamp> value.
    NOTE: If required, the identified logs can be exported from vProxy using the scp command for your future reference.
  2. Remove logs using the rm or rm -rf command. Repeat this process until you get the required amount of free space in the NAS protection engine.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\