PowerProtect Data Manager 19.13 Microsoft Exchange Server User Guide

Enable the Microsoft application agent after hostname change

After the hostname of the Microsoft application agent host is changed, you must update the lockbox setting for the protection policy and add assets back to the protection policies.

1. From the c:\Program Files\DPSAPPS\AgentService directory, unregister the Microsoft application agent from PowerProtect Data Manager by running unregister.bat.
2. Uninstall the Microsoft Exchange Server application agent.
   NOTE: When you uninstall the application, all mail users and assets that belong to the current host are removed.

   The system reboots after the uninstall operation completes successfully.

3. Change the fully qualified domain name (FQDN) of the Microsoft Exchange Server application agent host:
   1. Launch the Windows Server Manager console.
   2. In Server Manager, click Local Server, and then click the system name.
      The System Properties dialog box opens.
   3. In the Computer Name tab of the System Properties dialog box, click Change.
   4. In the Computer Name field, rename the server.
   5. To apply the changes, restart the server by clicking Restart Now.
   6. In Server Manager, verify that the server name change is successful.
4. Reinstall the Microsoft Exchange Server application agent and add the required mail users and assets.
5. Delete the existing agents.clb* lockbox files in the C:\Program Files\DPSAPPS\common\lockbox directory.
   NOTE: If the Microsoft application agent is installed to a non-default path, delete the agents.clb* files in the lockbox subdirectory of the installation directory.
6. From the c:\Program Files\DPSAPPS\AgentService directory, re-register the Microsoft application agent with PowerProtect Data Manager by running register.bat.
7. In the PowerProtect Data Manager UI, configure the lockbox:
   1. Verify the agent registration and asset discovery.
   2. Create a protection policy to protect the available assets in Protection > Protection Policies.
   3. Verify that the protection policy configuration job is successful by going to Jobs > System Jobs and reviewing the job steps.
   4. After the protection policy configuration is complete, on the Protection > Protection Policies page, select the applicable protection policy in the list and click Set Lockbox.