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PowerProtect Data Manager 19.12 Oracle RMAN User Guide

Troubleshooting application agent update failure in PowerProtect Data Manager UI on Linux

On a Linux OS that uses /etc/init.d instead of systemd to start the OS services, an update of a previous application agent version in the PowerProtect Data Manager UI might fail with the following error message:

Upgrade operation failed with error 'tuple' object has no attribute 'lower', errorcode: .

As a workaround, update the application agent by using the appropriate update commands and command-line procedure as described in this guide.


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