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PowerProtect Data Manager 19.12 Deployment Guide

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Log bundle creation to troubleshoot configuration failures

If errors appear in the PowerProtect Data Manager console after appliance configuration, and the configuration did not complete successfully, you can create a log bundle to determine the cause of the error and troubleshoot the issue.

To create a log bundle:

  1. Log in to the VM console through the vCenter server with the username root and the password changeme.
  2. Run the following: 
    logs
tar -cvf vmd_logs.tar * 
cd /logs/vmdirect/
tar -cvf ecdm_messages messages*

Example command usage

The following screen shows an example command that is run on the VM console to create the log bundle.

Figure 1. Create log bundle in the VM console
Log bundle in the VM console

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