- Notes, cautions, and warnings
- Preface
- Getting Started
- Preparing for a Deployment
- Licensing PowerProtect Data Manager
- PowerProtect Data Manager interoperability introduction
- Microsoft application agent, Oracle RMAN agent, and PowerProtect Data Manager interoperability
- File System agent interoperability and supported operating systems
- Memory optimization
- Scalability limits for vCenter server, VM Direct Engine, and DD systems
- PowerProtect Data Manager resource requirements in a VMware environment
- Requirements for an external VM Direct Engine
- Requirements for the PowerProtect Search Engine
- Network requirements
- Deployment
- Configuration
- Management
- Performing Updates
- Managing update packages
- Updating the version of PowerProtect Data Manager
- Updating from a released version of PowerProtect Data Manager that has been updated
- Update PowerProtect Data Manager from versions 19.9 through 19.11 to version 19.12
- Update PowerProtect Data Manager from version 19.8 to version 19.12
- Deployment Best Practices and Troubleshooting
- Glossary
- AAG: Always On availability group
- ACL: access control list
- AD: Active Directory
- AKS: Azure Kubernetes Service
- ARM: Azure Resource Manager
- API: application programming interface
- AVS: Azure VMware Solution
- AWS: Amazon Web Services
- AZ: availability zone
- BBB: block-based backup
- CA: certificate authority
- CBT: Changed Block Tracking
- CDC: change data capture
- CIFS: Common Internet File System
- CLI: command-line interface
- CLR: Common Language Runtime
- CN: common name
- CPU: central processing unit
- CR: custom resource
- CRD: custom resource definition
- CSI: container storage interface
- CSV: Cluster Shared Volume
- DAG: database availability group
- DA: database administrator
- DBID: database identifier
- DDMC: DD Management Center
- DDOS: DD Operating System
- DDVE: DD Virtual Edition
- DFC: DD Boost over Fibre Channel
- DNS: Domain Name System
- DPC: Data Protection Central
- DRS: Distributed Resource Scheduler
- DR: disaster recovery
- DSA: Dell security advisory
- EBS: Elastic Block Store
- EC2: Elastic Compute Cloud
- eCDM: Enterprise Copy Data Management
- ECS: Elastic Cloud Storage
- EKS: Elastic Kubernetes Service
- ENI: Elastic Network Interface
- EFI: Extensible Firmware Interface
- EULA: end-user license agreement
- FC: Fibre Channel
- FCD: first class disk
- FCI: failover cluster instance
- FETB: front-end protected capacity by terabyte
- FLR: file-level restore
- FQDN: fully qualified domain name
- FTP: File Transfer Protocol
- GB: gigabyte
- Gb/s: gigabits per second
- GCP: Google Cloud Platform
- GCVE: Google Cloud Virtual Edition
- GID: group identifier
- GLR: granular-level restore
- GUI: graphical user interface
- GUID: globally unique identifier
- HA: High Availability
- HANA: high-performance analytic appliance
- HTML: Hypertext Markup Language
- HTTP: Hypertext Transfer Protocol
- HTTPS: Hypertext Transfer Protocol Secure
- IAM: identity and access management
- IDE: Integrated Device Electronics
- IP: Internet Protocol
- IPv4: Internet Protocol version 4
- IPv6: Internet Protocol version 6
- KB: kilobyte
- LAC: License Authorization Code
- LAN: local area network
- MB: megabyte
- ms: millisecond
- MTU: maximum transmission unit
- NAS: network-attached storage
- NBD: network block device
- NBDSSL: network block device over SSL
- NDMP: Network Data Management Protocol
- NFC: Network File Copy
- NFS: Network File System
- NIC: network interface card
- NTFS: New Technology File System
- NTP: Network Time Protocol
- OS: operating system
- OSS: open-source software
- OVA: Open Virtualization Appliance
- PCS: Protection Copy Set
- PDF: Portable Document Format
- PEM: Privacy-enhanced Electronic Mail
- PIN: personal identification number
- PIT: point in time
- PKCS: Public Key Cryptography Standards
- PSC: Platform Service Controller
- PVC (cloud computing): private virtual cloud
- PVC (Kubernetes): Persistent Volume Claim
- RAC: Real Application Cluster
- RAM: random-access memory
- RBAC: role-based access control
- ReFS: Resilient File System
- REST API: representational-state transfer API
- RHEL: RedHat Enterprise Linux
- RMAN: Recovery Manager
- RPO: recovery-point objective
- RSA: Rivest-Shamir-Adleman
- S3: Simple Storage Services
- SaaS: software as a service
- SAP: System Analysis Program Development
- SCSI: Small Computer System Interface
- SDDC: software-defined data center
- SELinux: Security-Enhanced Linux
- SFTP: Secure File Transfer Protocol
- SLA: service-level agreement
- SLES: SuSE Linux Enterprise Server
- SLO: service-level objective
- SPBM: Storage Policy Based Management
- SQL: Structured Query Language
- SRS: Secure Remote Services
- SSD: solid-state drive
- SSH: Secure Shell
- SSL: Secure Sockets Layer
- SSMS: SQL Server Management Studio
- SSVs: System Stable Values
- TB: terabyte
- TCP: Transmission Control Protocol
- TDE: Transparent Data Encryption
- TLS: Transport Layer Security
- TPM: Trusted Platform Module
- TSDM: Transparent Snapshot Data Mover
- T-SQL: Transact-SQL
- UAC: user account control
- UDP: User Datagram Protocol
- UI: user interface
- UID: user identifier
- UTC: Coordinated Universal Time
- VADP: VMware vStorage APIs for Storage Awareness
- VBS: virtualization-based security
- VCF: VMware Cloud Foundation
- vCLS: vSphere Cluster Service
- VCSA: vCenter Server Appliance
- vCSA: vCenter Server Appliance
- VDI: Virtual Device Interface
- vDisk: virtual disk
- vDS: virtual distributed switch
- vFRC: Virtual Flash Read Cache
- VGT: Virtual Guest Tagging
- VIB: vSphere Installation Bundle
- VLAN: virtual LAN
- VM: virtual machine
- VMC: VMware Cloud
- VMDK: virtual machine disk
- VNet: virtual network
- VPC: virtual private cloud
- vRSLCM: vRealize Suite Lifecycle Manager
- VST: Virtual Switch Tagging
- vTPM: Virtual Trusted Platform Module
- VVD: VMware Validated Design
- vVol: virtual volume
- WAN: wide area network
PowerProtect Data Manager 19.12 Deployment Guide
Configuring SupportAssist for PowerProtect Data Manager
SupportAssist is a support tool that communicates with PowerProtect Data Manager to monitor your environment, automatically detect current and potential issues, and collect and store diagnostic data. SupportAssist securely sends the data that is required for troubleshooting an issue to Customer Support for diagnostic purposes and customer support.
SupportAssist is at heart of the connectivity platform as a unified communication point between PowerProtect Data Manager and Customer Support.
SupportAssist provides the following features and benefits:
- Proactive monitoring and issue prevention
- Facilitates update package downloads
- Automatic health checks
- Communicates telemetry data
- Real-time troubleshooting
- Customer support
Configure SupportAssist to receive automated support capabilities for your PowerProtect Data Manager system.
SupportAssist cannot be configured when PowerProtect Data Manager uses a trial license.
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