PowerProtect Data Manager 19.12 Deployment Guide

Update or configure contact data

Provide contact information for the person that Customer Support will contact with diagnostic reports. You can add or update contact data for SupportAssist at any time.

1. From the PowerProtect Data Manager UI, click , select Support, and then click SupportAssist.
   The Support window opens to the SupportAssist page.
2. Select the Contacts tab.
3. To add a primary contact, complete the following steps:
   1. Enter the following information:
      • First Name
      • Last Name
      • Email
      • Phone
   2. Select the Preferred Language from the list.
   3. Click Save.
4. To add a secondary contact, click + Add Secondary Contact and enter the required information.