PowerProtect Data Manager 19.12 Deployment Guide

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Update PowerProtect Data Manager from version 19.8 to version 19.12

Use this procedure to update PowerProtect Data Manager from version 19.8 to version 19.12 or to apply critical updates.

Prerequisites

The software version of PowerProtect Data Manager 19.8 is 19.8.0-10.
Download the update package from the Support Drivers & Downloads website.
Only the Administrator role can perform updates.
Check for running tasks and cancel them or allow them to complete.

For on-premises deployments, either take a manual snapshot of the virtual machine in vCenter or enable automatic snapshots. To enable automatic snapshots, add the vCenter server that hosts PowerProtect Data Manager as an asset source. Also, ensure that the user account associated with the vCenter server has the following permissions:

Setting	vCenter 6.0 and later required privileges	PowerCLI equivalent required privileges
Global	Manage custom attributes Set custom attributes	Global.ManageCustomFields Global.SetCustomField
Virtual Machine Snapshot Management	Create snapshot Revert to snapshot Remove snapshot Rename snapshot	VirtualMachine.State.CreateSnapshot VirtualMachine.State.RevertToSnapshot VirtualMachine.State.RemoveSnapshot VirtualMachine.State.RenameSnapshot

For cloud-based deployments, perform a backup of the AWS, Azure, or GCP virtual machine. For instructions, see the Amazon, Microsoft, or Google documentation.

About this task

You can update the system by manually downloading update packages or by connecting to a Secure Remote Services (SRS) gateway. When PowerProtect Data Manager is licensed and you have registered the SRS gateway host with PowerProtect Data Manager, you can update using SRS. When an update package is available, the packages are uploaded to the SRS gateway. The appliance checks the SRS gateway once a day for available update packages or you can manually check the the Support Drivers & Downloads website for update packages.

NOTE If SRS is configured and a critical update is available in the SRS gateway, a notification appears in the user interface. You can also download available critical updates that appear in the Support Site section of the Upgrade page.

An update package can update one or more of the following:

The PowerProtect Data Manager, including application agent installers stored on the PowerProtect Data Manager virtual machine
External VM Direct appliance
Kubernetes support
PowerProtect Search software
Remote Cloud Disaster Recovery Server

NOTE If you have your own SSL certificate that you wish to continue using, the PowerProtect Data Manager Security Configuration Guide provides more information.

In PowerProtect Data Manager, the update process automatically stops and removes most running jobs and puts the system into maintenance mode. If server Disaster Recovery is enabled, the system performs a Server DR backup. If automatic snapshots are configured, the update process creates a VM snapshot of the system. If the update fails or is aborted, the system uses the snapshot to roll back to the previous state. Once the system is rolled back or updated successfully, the snapshot is automatically deleted.

You can check if the PowerProtect Data Manager system is ready to update by performing a manual precheck. For more information, see Perform a precheck on an update package.

Steps

Log in to the PowerProtect Data Manager user interface as a user with the Administrator role.
Click , and then select Software Update.
The Software Update window lists any packages that have already been downloaded, in descending date order. If you have registered SRS, the latest available PowerProtect Data Manager update package appears in the Support Site section of the window. For any package, you can click the down arrow next to the package name to view details about the contents.
NOTE When the PowerProtect Data Manager system is configured to automatically check for updates, the download of any newly discovered update package cannot proceed if there is already an update package in local storage.
To download the latest available update package, remove the existing package.
If you have registered SRS, in the row for the update package, click Download.
If you enabled PowerProtect Data Manager to automatically download update packages in System Settings > Support > Secure Remote Services, PowerProtect Data Manager downloads the update package automatically.
When the download is complete, the update package appears in the Packages section.
If you have not registered SRS and you are using the manual package download method:
1. Click Upload Package.
2. Browse to the path that contains the update package, select the package, and then click Open.
3. Wait until the package has fully downloaded, and then click OK.
When the update package status indicates Available, click to start the update wizard.
The update wizard consists of 3 stages. Click Next at the first two stages, and Finish at the last stage. You can also click Back or Cancel at any stage.
1. Precheck. The update manager runs a precheck.
  - If a critical issue is found, the update is cancelled. Fix any issues and run the precheck to ensure that the issue is fixed.
  - If non-critical issues are found, it is recommended that you fix any issues and run the precheck before proceeding with the update.
2. Security. Review the details of the security certificate.
  NOTE You will not see this stage of the wizard if you accepted the security certificate during a previous update.
3. Summary. Review the details of the update.
The update begins. The browser is redirected to the PowerProtect Data Manager Software Update website on port 14443. This action enables you to monitor update progress while the PowerProtect Data Manager components are shutdown for the update.
NOTE To monitor the update status if the connection to the appliance closes, connect to https://IP_address_appliance:14443, where IP_address_appliance is the IP address of the PowerProtect Data Manager appliance .
You can click Abort and Rollback to abort the update, if necessary.
When the update completes successfully, the browser is redirected back to the main PowerProtect Data Manager user-interface login page.

Results

If the update fails, perform the following troubleshooting steps:

If PowerProtect Data Manager is still running:
1. Wait for the update to finish processing.
2. Click Return to Dashboard and log in to view the issue.
3. Click , and then select Software Update.
4. Expand the package that was installed to view the issue that caused the failure:
  - If one or more core updates fail, the status of the update package is Failed.
  - If all core updates complete, but a VM Direct Engine, the Search Cluster, are another non-core component is still processing, the update package status is Installed (Core).
  - If all core updates complete, but a VM Direct Engine, the Search Cluster, or another non-core component fails to update, the update package status is Installed With Errors.
5. Fix the issue that caused the failure and perform a precheck .
  If the precheck is successful, the package status changes to Available and the update can be retried.
6. Retry the update.
  When you retry the update, PowerProtect Data Manager only retries the components that failed.
If PowerProtect Data Manager is not running:
1. Click Export Logs to download the log files for troubleshooting.
2. If an automatic snapshot was taken, click Rollback to snapshot to restore the core PowerProtect Data Manager system to its state before the update.
3. Review the log files to determine the cause of the failure.
  - If you can resolve the issues manually, try the update again.
  - If you cannot resolve the issues, contact Customer Support.

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