PowerProtect Data Manager 19.12 Deployment Guide

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Troubleshooting automatic downloads

Even if PowerProtect Data Manager has been configured to automatically download any new update package, there are a couple of conditions that disable this feature.

The following table describes the common issues with automatic downloads and how to resolve them.

Table 1. Common issues with automatic downloadsCommon issues with automatic downloads
Issue	Reason	Resolution
Automatic downloads are disabled.	There is already an update package ready to install and displayed in the Software Update > Install Update pane.	Delete or install the existing update package.
The wrong update package was automatically downloaded.	If there is more than one new package update available, the most recent one is automatically downloaded.	Delete the update package that was automatically downloaded, and then manually download and install the desired update package.