PowerProtect Data Manager 19.12 Deployment Guide

Change SupportAssist connection settings

Use the following procedure to change SupportAssist connection settings.

1. From the PowerProtect Data Manager UI, click , select Support, and then click SupportAssist.
   The Support window opens to the SupportAssist page.
2. Select one of the following connection options:
   • Connect Directly
   • Connect via Gateway

     To add a new gateway connection, complete the following steps:

     1. Enter the gateway IP address and port number.
     2. Click Test.

        Wait until the connection test is complete. If the connection is successful, a green check mark is displayed next to the gateway IP address and port number.

3. Enter the SupportAssist Access Key and PIN.
   NOTE If you are not connecting with a new access key, skip this step.
4. Click Reconnect.