PowerProtect Data Manager 19.12 Administration and User Guide

View and manage alerts

Alerts enable you to track the performance of data protection operations in PowerProtect Data Manager so that you can determine whether there is compliance to service level objectives. With the Administrator, Backup Administrator, Restore Administrator, or User role, you can access the alerts from the Alerts window. However, only some of these roles can manage alerts.

1. From the PowerProtect Data Manager UI left navigation pane, select Alerts.

   You can also click the icon in the top banner, and then click the links to view unacknowledged alerts of all statuses (critical, warning, and informational), or only the unacknowledged critical alerts.

   NOTE Clicking the New tag displays only the unacknowledged alerts that have been generated within the last 24 hours. The number that appears next to the is the total number of unacknowledged critical alerts over the last 24 hours.
   The Alerts window displays.
2. Select the System tab. A table with an entry for each applicable alert displays.
   By default, only unacknowledged critical alerts from the last 24 hours display, unless you selected to view all unacknowledged alerts from the links under the icon.
   If filter tags have already been applied, the window displays these filter tags. Click X next to any of these filter tags to clear a filter, and the table view updates with the applicable selections. You can sort the alerts in the table by Severity (Critical, Warning, Informational), Date, Category, or Status (Acknowledged or Unacknowledged).
3. Select the time (last 24 hours, last 3 days/7 days/30 days), a specific date, or a time range for the alerts that you want to view. You can also select All Alerts from this list to display information for all alerts that match the filter tags.
4. Optionally, clear the Show only unacknowledged alerts checkbox if you want to view both acknowledged and unacknowledged alerts. If you clear this checkbox, the Unacknowledged filter tag is also cleared.
5. To view more details about a specific entry, click next to the entry in the table.
6. For the following steps, log in to the PowerProtect Data Manager UI with an account that has the Administrator, Backup Administrator, or Restore Administrator role.
7. To acknowledge one or more alerts, select the alerts and then click Acknowledge.
8. To add or edit a note for the alert, click Add/Edit Note, and when finished, click Save.
9. To export a report of alert information to a .csv file which you can download for Excel, click Export All.
   NOTE If you apply any filters in the table, exported alerts include only those alerts that satisfy the filter conditions.