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PowerProtect Data Manager 19.12 Administration and User Guide

No messages are transmitted to the syslog server

Log messages are generated in the PowerProtect Data Manager services log files, however these messages are not transmitted to the syslog server. If this issue occurs, complete the following tasks:

  1. Verify that the PowerProtect Data Manager firewall is using the required ports. If your syslog server uses a different port, open the corresponding port on the PowerProtect Data Manager system.
  2. Verify the syslog server firewall. Ensure that the ports are configured to accept data.
  3. Verify that the protocol is the same for both PowerProtect Data Manager and the syslog server. If you are using TLS, PowerProtect Data Manager uses anon authentication by default. If your syslog server uses another form of authentication, contact Customer Support.

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