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PowerProtect Data Manager 19.12 Administration and User Guide

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Troubleshoot recovery of PowerProtect Data Manager

When the FQDN of the recovery site is different from the FQDN of the primary site, a mount error might occur and the recovery process requires a few extra steps.

About this task

If a mount error occurs during recovery, follow this work-around procedure.

Steps

  1. On the DD system where the backup is located, delete the replication pair and mount it for PowerProtect Data Manager.
  2. When recovery is complete, on PowerProtect Data Manager, regenerate the certificates using the following command.
    sudo -H -u admin /usr/local/brs/puppet/scripts/generate_certificates.sh -c
  3. Restart the system and select the URL of the primary PowerProtect Data Manager system.
    The https://PowerProtect Data Manager IP/#/progress page appears and recovery resumes.
  4. Log in to the primary PowerProtect Data Manager.
    The PowerProtect Data Manager VM vCenter console shows an error, which you can ignore.
  5. Open the primary PowerProtect Data Manager using the original IP address and log in.

Results

Recovery is complete.

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