- Notes, cautions, and warnings
- Preface
- Getting Started
- System Maintenance
- Deploying and maintaining the health of PowerProtect Data Manager
- Deploying and updating PowerProtect Data Manager
- Licensing PowerProtect Data Manager
- Specifying the PowerProtect Data Manager host
- Memory optimization
- Restricted mode
- System support
- Configuring SupportAssist for PowerProtect Data Manager
- Telemetry Collector
- CloudIQ reporting
- Set up the email server
- Add AutoSupport
- Enabling automatic update package checks and downloads
- Add a log bundle
- Audit logging and monitoring system activity
- Monitor system services and system health
- Access the open source software package information
- Security certificates
- Restarting PowerProtect Data Manager
- System maintenance troubleshooting
- Managing Storage
- Protection storage
- Storage units
- Differences in storage system and storage unit space reporting
- Monitoring storage capacity thresholds
- Using the PowerProtect Search Engine
- Managing Assets
- Managing Protection Policies
- Protection policies
- Before you create a protection policy
- Adding or editing a protection policy
- Overview of PowerProtect Data Manager Cloud Tier
- Manual backups of protected assets
- Manual replication of protected assets
- Manual Cloud Tiering of protected assets
- Viewing a summary of protection policies
- Extended retention (for protection policies created in PowerProtect Data Manager 19.11 and earlier)
- Delete backup copies
- Removing expired backup copies
- Removing assets from PowerProtect Data Manager
- Run an asset-protection report
- Disable a protection policy
- Delete a protection policy
- Add a service-level agreement
- Run a compliance report
- Protecting client assets after a client hostname change
- ifGroup configuration and PowerProtect Data Manager policies
- Restoring Data and Assets
- Preparing for and Recovering From a Disaster
- About server disaster recovery
- System recovery for server DR
- Server DR protection storage types
- Automatic server DR
- Prepare the DD system recovery target (NFS)
- Manually configure server DR backups
- Record settings for server DR
- Manage PowerProtect Data Manager server DR backups
- Restore PowerProtect Data Manager from server DR backups
- Change the IP address or hostname of a DD system
- Troubleshooting NFS backup configuration issues
- Troubleshoot recovery of PowerProtect Data Manager
- Recover a failed PowerProtect Data Manager restore
- Disable server DR backups
- Quick recovery for server DR
- Overview of PowerProtect Data Manager Cloud Disaster Recovery
- Managing Alerts, Jobs, and Tasks
- Configure Alert Notifications
- View and manage alerts
- View and manage Audit Logs
- Monitoring jobs and tasks
- Restart a job or task manually
- Restart a job or task automatically
- Resume misfire jobs after a PowerProtect Data Manager update
- Cancel a job or task
- Exporting logs
- Limitations for alerts, jobs, and tasks
- Modifying the System Settings
- System settings
- Modifying the PowerProtect Data Manager virtual machine disk settings
- Configure the DD system
- Virtual networks (VLANs)
- Syslog server disaster recovery
- Troubleshooting the syslog connection
- Managing Reports
- PowerProtect Data Manager reporting
- Port requirements
- Server requirements
- Known issues with the reporting engine and Report Browser
- Configure and deploy the reporting engine
- Updating the reporting engine from version 19.10
- Report Browser
- Deleting the reporting engine
- Managing disaster recovery of the reporting engine
- Configuring and Managing the PowerProtect Agent Service
- – Glossary of Acronyms –
- AAG: Always On availability group
- ACL: access control list
- AD: Active Directory
- AKS: Azure Kubernetes Service
- ARM: Azure Resource Manager
- API: application programming interface
- AVS: Azure VMware Solution
- AWS: Amazon Web Services
- AZ: availability zone
- BBB: block-based backup
- CA: certificate authority
- CBT: Changed Block Tracking
- CDC: change data capture
- CIFS: Common Internet File System
- CLI: command-line interface
- CLR: Common Language Runtime
- CN: common name
- CPU: central processing unit
- CR: custom resource
- CRD: custom resource definition
- CSI: container storage interface
- CSV: Cluster Shared Volume
- DAG: database availability group
- DA: database administrator
- DBID: database identifier
- DDMC: DD Management Center
- DDOS: DD Operating System
- DDVE: DD Virtual Edition
- DFC: DD Boost over Fibre Channel
- DNS: Domain Name System
- DPC: Data Protection Central
- DRS: Distributed Resource Scheduler
- DR: disaster recovery
- DSA: Dell security advisory
- EBS: Elastic Block Store
- EC2: Elastic Compute Cloud
- eCDM: Enterprise Copy Data Management
- ECS: Elastic Cloud Storage
- EKS: Elastic Kubernetes Service
- ENI: Elastic Network Interface
- EFI: Extensible Firmware Interface
- EULA: end-user license agreement
- FC: Fibre Channel
- FCD: first class disk
- FCI: failover cluster instance
- FETB: front-end protected capacity by terabyte
- FLR: file-level restore
- FQDN: fully qualified domain name
- FTP: File Transfer Protocol
- GB: gigabyte
- Gb/s: gigabits per second
- GCP: Google Cloud Platform
- GCVE: Google Cloud Virtual Edition
- GID: group identifier
- GLR: granular-level restore
- GUI: graphical user interface
- GUID: globally unique identifier
- HA: High Availability
- HANA: high-performance analytic appliance
- HTML: Hypertext Markup Language
- HTTP: Hypertext Transfer Protocol
- HTTPS: Hypertext Transfer Protocol Secure
- IAM: identity and access management
- IDE: Integrated Device Electronics
- IP: Internet Protocol
- IPv4: Internet Protocol version 4
- IPv6: Internet Protocol version 6
- KB: kilobyte
- LAC: License Authorization Code
- LAN: local area network
- MB: megabyte
- ms: millisecond
- MTU: maximum transmission unit
- NAS: network-attached storage
- NBD: network block device
- NBDSSL: network block device over SSL
- NDMP: Network Data Management Protocol
- NFC: Network File Copy
- NFS: Network File System
- NIC: network interface card
- NTFS: New Technology File System
- NTP: Network Time Protocol
- OS: operating system
- OSS: open-source software
- OVA: Open Virtualization Appliance
- PCS: Protection Copy Set
- PDF: Portable Document Format
- PEM: Privacy-enhanced Electronic Mail
- PIN: personal identification number
- PIT: point in time
- PKCS: Public Key Cryptography Standards
- PSC: Platform Service Controller
- PVC (cloud computing): private virtual cloud
- PVC (Kubernetes): Persistent Volume Claim
- RAC: Real Application Clusters
- RAM: random-access memory
- RBAC: role-based access control
- ReFS: Resilient File System
- REST API: representational-state transfer API
- RHEL: RedHat Enterprise Linux
- RMAN: Recovery Manager
- RPO: recovery-point objective
- RSA: Rivest-Shamir-Adleman
- S3: Simple Storage Services
- SaaS: software as a service
- SAP: System Analysis Program Development
- SCSI: Small Computer System Interface
- SDDC: software-defined data center
- SELinux: Security-Enhanced Linux
- SFTP: Secure File Transfer Protocol
- SLA: service-level agreement
- SLES: SuSE Linux Enterprise Server
- SLO: service-level objective
- SPBM: Storage Policy Based Management
- SQL: Structured Query Language
- SRS: Secure Remote Services
- SSD: solid-state drive
- SSH: Secure Shell
- SSL: Secure Sockets Layer
- SSMS: SQL Server Management Studio
- SSVs: System Stable Values
- TB: terabyte
- TCP: Transmission Control Protocol
- TDE: Transparent Data Encryption
- TLS: Transport Layer Security
- TPM: Trusted Platform Module
- TSDM: Transparent Snapshot Data Mover
- T-SQL: Transact-SQL
- UAC: user account control
- UDP: User Datagram Protocol
- UI: user interface
- UID: user identifier
- UTC: Coordinated Universal Time
- VADP: VMware vStorage APIs for Storage Awareness
- VBS: virtualization-based security
- VCF: VMware Cloud Foundation
- vCLS: vSphere Cluster Service
- VCSA: vCenter Server Appliance
- vCSA: vCenter Server Appliance
- VDI: Virtual Device Interface
- vDisk: virtual disk
- vDS: virtual distributed switch
- vFRC: Virtual Flash Read Cache
- VGT: Virtual Guest Tagging
- VIB: vSphere Installation Bundle
- VLAN: virtual LAN
- VM: virtual machine
- VMC: VMware Cloud
- VMDK: virtual machine disk
- VNet: virtual network
- VPC: virtual private cloud
- vRSLCM: vRealize Suite Lifecycle Manager
- VST: Virtual Switch Tagging
- vTPM: Virtual Trusted Platform Module
- VVD: VMware Validated Design
- vVol: virtual volume
- WAN: wide area network
PowerProtect Data Manager 19.12 Administration and User Guide
Connect to support services through SupportAssist
Establish a connection through SupportAssist to ensure access to Customer Support. SupportAssist enables PowerProtect Data Manager to connect to support services directly or through a gateway server.
Prerequisites
- Apply a valid PowerProtect Data Manager license.
- If you are connecting through the gateway server, the SCG gateway version must be 5.10 or later.
- Apply a valid access key and PIN.
- HTTPS port 443 of esrs3-core.emc.com and esrs3-coredr.emc.com is not blocked by the network firewall.
Steps
- From the
PowerProtect Data Manager UI, click
, select
Support, and then click
SupportAssist.
The Support window opens to the SupportAssist page. - On the Connection tab, click Connect Now.
- Select one of the following options:
- Connect Directly
Select this option to connect PowerProtect Data Manager directly, and then enter the SupportAssist Access Key and PIN.
- Connect via Gateway
Select this option to connect PowerProtect Data Manager through a gateway server, and then enter the gateway server IP address and port number.
- Connect Directly
- Enter the SupportAssist Access Key and PIN.
- Click Enable Connect.
Results
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