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PowerProtect Data Manager 19.11 Virtual Machine User Guide

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Troubleshoot vSphere Plugin deployments

In some circumstances, issues can occur during the deployment of the PowerProtect Data Manager vSphere Plugin.

About this task

If deployment of the vSphere Plugin fails, the plugin displays SSL errors or other errors such as 503 Service Not Available or No Healthy Upstream, or you need to force the removal and re-installation of the plugin, perform the following steps:

Steps

  1. In the PowerProtect Data Manager UI, go to Infrastructure > Asset Sources.
  2. Select the vCenter asset source, and then click Edit.
  3. Unselect vSphere Plugin, and then click Save.
  4. Log in to the vCenter MOB, for example, http://vcenter.example.com/mob.
  5. Navigate to a new window to unregister the extension, for example, http://vcenter.example.com/mob/?moid=ExtensionManager&method=unregisterExtension
  6. On this window, type 'com.emc.dpsg.ppdm.plugin', and then click Invoke Method.
  7. In the PowerProtect Data Manager UI, go to Infrastructure > Asset Sources, select the vCenter server, and then click Edit.
  8. Select vSphere Plugin, and then click Save.
  9. Log out of the vCenter server, and then log back in again.
    NOTE If Refresh is displayed, click it.

Next steps

If the PowerProtect Data Manager vSphere Plugin is not deployed in vCenter after performing these steps, you might be required to restart the vSphere Web Client service.

To restart the vSphere Web Client service on a vCenter Server Appliance (VCSA), perform the following steps:

  1. Run the following commands:

    service-control --stop vsphere-ui

    service-control --start vsphere-ui

  2. Log out of the vSphere Client, and then log back in to force deployment of the vSphere Plugin.

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