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PowerProtect Data Manager 19.11 Virtual Machine User Guide

Lock placed on virtual machine during backup and recovery operations continues for 24 hours if VM Direct appliance fails

During VM Direct backup and recovery operations, a lock is placed on the virtual machine. If a VM Direct appliance failure occurs during one of these sessions, the lock is extended to a period of 24 hours, during which full backups and transaction log backups will fail with the following error until the lock is manually released:

Cannot lock VM 'W2K8R2-SQL-2014' (vm-522): Another EMC vProxy operation 'Backup' is active on VM vm-522.

Workaround

To manually release the lock on the virtual machine:

  1. Open the vSphere Web Client.
  2. Select the virtual machine and select Summary.
  3. Select Custom attribute and click Edit.
  4. Remove the attribute EMC vProxy Session.

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