PowerProtect Data Manager 19.11 Storage Direct User Guide

Troubleshooting when encapsulation fails with error "SYMAPI_C_NET_HANDSHAKE_FAILED"

If the encapsulation of a device fails with the error SYMAPI_C_NET_HANDSHAKE_FAILED

1. Ensure that proper name resolution can occur by verifying that the PowerProtect Data Manager server/SMIS server and SDA host are resolvable by either DNS or the hosts file.
2. Perform the following steps to ensure that the PowerProtect Data Manager server can obtain all the necessary information from the SMIS server:
   1. Log in to PowerProtect Data Manager as an administrator.
   2. Go to the /usr/emc/API/symapi/config/netcnfg directory.
   3. Verify that the server entry exists. For example, <ConnectionName> - TCPIP <hostname> <ipaddress> 2707 -.
   4. Verify whether the Solutions Enabler base daemon is running. For example:

      admin@xxxxx:~> stordaemon list -all
      Available Daemons  ('[*]': Currently Running, '[NI]': Not Installed):
      [*] storapid              EMC Solutions Enabler Base Daemon
          storgnsd              EMC Solutions Enabler GNS Daemon
          storrdfd              EMC Solutions Enabler RDF Daemon
          storevntd             EMC Solutions Enabler Event Daemon
      [*] storwatchd            EMC Solutions Enabler Watchdog Daemon
          storsrmd              EMC Solutions Enabler SRM Daemon
      

   5. Export the environment variables SYMCLI_CONNECT_TYPE=REMOTE and SYMCLI_CONNECT= <ConnectionName>.
   6. Run symcfg list. The command output should display all VMAX and PowerMax systems that have been added to the SMIS server.