PowerProtect Data Manager 19.11 Storage Direct User Guide

Troubleshooting when encapsulation fails during policy creation

When a protection policy is created, a process that is called encapsulation occurs, which creates backup and restore FTS devices on the VMAX system and links the DD vDisk with FTS. If a retention lock exists on the VMAX system, or if the SMIS services are not running, encapsulation fails.

To ensure that there is no retention lock on the VMAX system, run the following command as the root user from the SMIS server:

symcfg list -lockn all

The output is similar to the following:

               S Y M M E T R I X      L O C K S

                              Lock       Lock    Lock                Time
    SymmID       Attachment   Status     Number  Usage               Held (Sec)

    000196700638 Local        Locked     15      Config Change       13572 -> Almost 4 hours
    000192604348 Remote       N/A        N/A     N/A                 N/A
    000297000476 Remote       N/A        N/A     N/A                 N/A

If SMIS services are not running, an exception appears in the logs indicating that the storsvd service is not available and a connection to SMIS cannot be established using the SYMAPI calls. If this exception occurs:

1. Run the following command as the root user from the SMIS server to verify the status of storsvd:

   ./stordaemon show storsrvd

   If the service is unavailable, the message *** Daemon storsrvd is not currently running appears.

2. Restart the service by running ./stordaemon start storsrvd.
3. Run the ./stordaemon show storsrvd command again to verify that the status is now Running.
4. To view the remote server details, run ./stordaemon action storsrvd -cmd show server.
5. To view the network configuration, run ./stordaemon action storsrvd -cmd show -netinfo.