PowerProtect Data Manager 19.11 Storage Direct User Guide

Troubleshooting failure of MTree replication

MTree replication fails when adding replication stage for multiple protection policies if assets have the same user/vDisk pool.

If an existing Storage Direct user has updated to the Storage Direct agent for PowerProtect Data Manager and uses the same user/vDisk pool for protected assets to create multiple protection policies with a replication stage, an MTree replication job fails with an error similar to the following: Unable to create DataDomain user xxxx, User xxxx already exists.

To work around this issue, manually add the secondary DD system details in the configuration file.